1. Chapter 8 Management Support and Coordination Systems

2. Chapter 8Slide 2 Creating and Using Business Intelligence  Business Intelligence A combination of processes and tools for increasing a business’s competitive advantage by using data intelligently to make better, faster decisions

3. Chapter 8Slide 3 Creating and Using Business Intelligence Figure 8-1

4. Chapter 8Slide 4 Creating and Using Business Intelligence  Knowledge management Knowledge acquisition and creation Institutional memory  The collective shared memory of an organization Knowledge retrieval and transfer  Occurs informally through social interaction

5. Chapter 8Slide 5 Creating and Using Business Intelligence  Competitive Intelligence The collection, management, and use of information about competitive organizations

6. Chapter 8Slide 6 Creating and Using Business Intelligence  Using Organizational Knowledge Management Reporting Systems  Detail reports: Provide managers information useful in overseeing the day-to-day operations of a department or working group  Summary reports: Show totals, averages, maximums, minimums, or other statistical data aggregated over time, personnel, products, or some other quantity

7. Chapter 8Slide 7 Creating and Using Business Intelligence  Using Organizational Knowledge Management Reporting Systems  Exception reports: Alert managers to potential problems by showing only data that fall outside an accepted or expected range

8. Chapter 8Slide 8 Decision Support Systems  Decision Support Systems (DSS) Help managers make more effective decisions by answering complex questions Architecture includes:  Database  Knowledge base  Model base  User interface

9. Chapter 8Slide 9 Decision Support System Tools  Data Mining The use of software to extract previously unknown, unsuspected, and potentially useful information from data  Online Analytical Processing Software allows users to analyze multi- dimensional data easily and quickly

10. Chapter 8Slide 10 Decision Support System Tools  Geographic Information Systems (GIS) Software that simplifies the analysis and visualization of information about entities whose physical location is important  Simulation The use of analytic models for representing real processes

11. Chapter 8Slide 11 Decision Support System Tools  Optimization Goal-seeking software that can quickly narrow the best choices to one or a few  Statistical software Assist managers in drawing inferences about the relationships among data elements and assessing the extent to which they reflect underlying processes rather than random occurrences

12. Chapter 8Slide 12 Decision Support System Tools  Expert Systems A type of artificial intelligence software that captures and applies the collective wisdom of experts in a particular field to help make decisions

13. Chapter 8Slide 13 Decision Support System Tools Figure 8-11

14. Chapter 8Slide 14 Groupware  Elements of Groupware Groupware technologies include message systems, multi-user editors, computer conferencing, coordination systems, and group decision support systems

15. Chapter 8Slide 15 Groupware  Elements of Groupware Message systems  Electronic lists  Electronic bulletin boards  Instant messaging

16. Chapter 8Slide 16 Groupware  Computer Conferencing Real-time conferencing Teleconferencing Desktop conferencing Webcasting

17. Chapter 8Slide 17 Groupware  Coordination Systems Improve project management by providing managers with information required to coordinate the scheduling of project activities and team member participation

18. Chapter 8Slide 18 Groupware  Problems in Managing Groupware Inappropriate information sharing Information overload Too many or inappropriate meetings

19. Chapter 8Slide 19 Executive Information Systems (EIS)  EIS, also called Executive Support Systems (ESS) resemble decision support systems, but respond to the particular requirements of top-level managers

20. Chapter 8Slide 20 Executive Information Systems (EIS)  Typical features Sophisticated, easy-to-use, graphical interface with drill-down capability Groupware features, including calendaring systems, electronic mail, and electronic bulletin boards, to communicate with employees News updates from external sources, screened and ranked per executive interest

21. Chapter 8Slide 21 Executive Information Systems (EIS)  Typical features Access to OLAP and canned queries Access to functional applications, such as sales, budgeting, and marketing

22. End of Chapter 8 End of Chapter 8 Management Support and Coordination Systems