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©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. The Role of Retail Clinics in Today’s.

Published byTheodora Hardy Modified over 9 years ago

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Presentation on theme: "©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. The Role of Retail Clinics in Today’s."— Presentation transcript:

1 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. The Role of Retail Clinics in Today’s Healthcare System Melissa Mancone Program Manager, Innovative Services MinuteClinic

2 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. A-SideB-Side

3 MinuteClinic Pilot 28 sites in Southern California—allowing patients from a busy MinuteClinic to be seen by available NPs elsewhere in the market... Sending Site Receiving Site

4 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. High Definition Video/High Fidelity Audio 4

5 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. Quality Efforts 5 100% Chart review for all TeleHealth cases 100% call back for TeleHealth visits Patient interaction reviews by NPs auditing the patient-side “Time Out” at each post-visit time to debrief Patient surveys Provider surveys

6 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. Pilot Services Offered 6 PharyngitisSinusitis Otitis Media/Otitis Externa Upper Respiratory Infections BronchitisAllergic RhinitisInfluenzaConjunctivitis Urinary Tract Infection

7 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. Video: 7

8 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. Telehealth visit compared to a traditional visit: 8 N = 929

9 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. Expanding Services and Increasing Access 9 Among Existing MinuteClinics 2013 Physician Consults 2014-15 2015-16 Home / Mobile 2014-15 Caremark Clients

10 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. QUESTIONS 10

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