1. Preparing your team for the CQC inspection “Our time to shine”
Executives fully support the view that its an opportunity for teams to shine

2. Opportunity to show case the quality of your services – what are you proud of ?

3. Inspection preparation
CEO announcement w/c 1 December 2014 – 9 March 2015
Preparing staff
Toolkit for Team leaders ‘Step up’ approach
De mystify ‘inspectors’
Staff guide – practical questions /logistics Jan 2015
Regular comms. briefings – 10 week countdown
Easy to be over whelmed with guidance. We’ve carefully selected what we think all teams need to know.
We have until 9 March to prepare
Toolkit available in ‘standards and compliance’ section of web site
Staff guide – logistics of inspection launch Jan
We wanted to introduce something that was sustainable in the long term – contributes towards self regulation

4. How we will be inspected - CQC Core Services
Two Provide Handbooks which offer guidance – we can guess where we will be inspected – but we won’t know until a couple of weeks before

5. Scoring rating – 4 bar Ofsted style
Each core service will be scored
Aggregate rating gives overall organisation rating

7. CQC’s 5 Key Questions – Key Lines of Enquiry
Are your services safe?
Are people protected from abuse and avoidable harm?
Are your services effective?
Does people’s care, treatment and support achieve good outcomes, promote a good quality of life and based on the best evidence
Are your services responsive?
Services are organised so they meet people’s needs
Are your services caring?
Are staff treating patients with compassion, kindness dignity and respect
Are your services well-led?
The leadership, management and governance of the organisation makes sure the delivery of high quality person-centred care, supports learning and innovation and promote an open and fair culture.
5 Key questions staff need to be familiar with – this is what the inspectors will be asking about
Ensure all staff are familiar with this

8. The ‘Step up’ approach to preparation
Our time to shine
ALL teams complete
STEP #2
Checklists
STEP #3
Peer review of selected Compliance Frameworks
Agreed by
Line Manager
STEP #4
Quality visit
Agreed by Governance Lead
Step up process – acknowledges that all teams are in different starting positions and will prepare to a different degree
All staff Step 1 & 2
Should be informed by current quality performance systems

9. STEP #1 OUR TIME TO SHINE
All teams have a discussion - focus on how you have improved your patient’s experience and the quality of care
What are we most proud of ?
What do your patients say
about your service?
These checklists can be down loaded separately from the e source in word
Staff can write on them or type on them
Teams own these when they are completed ? Regular visit ? Review ?

10. STEP #2 CHECKLISTS All teams focus on the five key lines of enquiry:
SAFE
EFFECTIVE
RESPONSIVE
CARING
WELL-LED
If risks are not being adequately managed = STEP #3 OR STEP #4
Identify strengths and weaknesses.
Become familiar with what the CQC inspectors will look to validate when/if they visit your service.
5 Key questions – all teams complete
? Entries onto risk register ?

11. STEP #3 PEER REVIEW – Selected teams
Agreed by senior managers
Choose which of the 16 Compliance Frameworks to complete
Action plan all areas for improvement
STEP #4 QUALITY VISIT – Selected teams
Agreed by Governance Lead/Senior managers
Quality visit requested with rationale
Minority of services progress on to this level

12. Support/queries Richard Apps, Head of Assurance
Helen Wallace, Standards and Compliance Manager
Tracey O’Donovan, Quality Support Officer
Your Divisional Governance Leads
We are here to support you prepare
Please any questions to
Staff guide January 2015 – please send in the questions you want answered – we will try !