1. User Interface Design and Testing for UPMC Pharmacy Qi Zhen Song Cui Wei Wang Ying Li Thomas Lombardi Vinod Vemuru Vigor 1

2. Results from Contextual Inquiry 2

3. Breakdown 1: Misspelling the Name of the Drug 3

4. Improvement 1: Provide Type-ahead Function 4

5. Breakdown 2: User Cannot Register for an Account 5

6. Improvement 2: Put the Register Button near the Sign-In Field 6

7. Breakdown 3: Not Enough Format Requirements 7

8. Improvement 3: State All the Requirements Clearly Provide Input Validation 8

9. Results from Heuristic Analysis 9

10. Heuristic Feedback 1: No Instant Error Notifications & Suggestions 10

11. Improvement 1 – Error Prevention : Add Error Correction Suggestions 11

12. Heuristic Feedback 2: No Breadcrumbs 12

13. Improvement 2 – Visibility of System Status: Add Breadcrumbs 13

14. Heuristic Feedback 3: Location of Update Button Quantity Limitation 14

15. Improvement 3 – Flexibility and Efficiency of Use User Control and Freedom Change the location of the update button Use text field for quantity 15

16. Heuristic Feedback 4: Terms of use Radio Button Improvement 4 – User Control and Freedom: Change it to Checkbox 16

17. Heuristic Feedback 5: User may get confused if he does not have a Promotion Code Improvement 5 – Help and Documentation: Add “help” button beside “Apply” button 17

18. Heuristic Feedback 6: The Top Bar is Not Visible Improvement 6: Change the Color of the Top Bar 18

19. 19 Results from User Testing

20. 20 User Testing Result 1: Cannot See Who Writes Comments

21. 21 Improvement 1: Add Names and Time

22. 22 User Testing Result 2: Username is Not Consistent with Registration

23. 23 Improvement 2: Change “Username” to “Email”

24. 24 Q & A Thank You!