1. SERVICES, LLC

2. 2 Ardent Management recognizes that new employees face a period of transition into new surroundings and work processes. It is during this period that new employees are exposed to the greatest risk of personal injury. SSE Mentor Training SSE Mentor Training

3. 3 To help reduce the risk that new employees face, Ardent has developed a Short Service Employee (SSE) program. The program provides safety training covering specific subjects within the first 180 days of employment. SSE Mentor Training SSE Mentor Training

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5. 5 Employees new to Ardent and/or the industry are referred to as Short Service Employees. (SSE’s) A Short Service Employee is defined as any employee who has less than six months of industry experience or is new to Ardent.

6. 6 SSE Mentor Training SSE Mentor Training Getting a new employee started off on the right foot is very important. Statistics indicate that up to 60% of all job injuries occur to new employees with less than six months experience on the job. Repeated, friendly reminders of safety procedures and work rules by a mentor can greatly reduce the chance of an accident with the new employee.

7. 7 SSE Mentor Training SSE Mentor Training A decal system has been developed to identify the SSE’s, as well as designated mentors. The yellow SSE decal identifies an employee as an SSE, thereby increasing the awareness of his/her co- workers that this individual may need additional safety guidance

8. 8 SSE Mentor Training SSE Mentor Training Additionally, designated mentors will be required to wear the “I’m A Mentor” sticker to easily identify those who have accepted the roles and responsibilities of helping the new employees.

9. 9 SSE Mentor Training SSE Mentor Training A mentor is an individual with expertise who can help develop the career of an SSE. The mentor guides, trains, advises, and promotes the career development of the SSE.

10. 10 SSE Mentor Training SSE Mentor Training It is essential for mentors to be able to function as effective coaches and properly express the safety attitude and safe work practices required by Ardent.

11. 11 SSE Mentor Training SSE Mentor Training Some key characteristics of a mentor are: Is Passionate about safety Has good coaching and team-building qualities Has good communication skills Is willing to mentor new people Has comprehension of hazard identification and mitigation processes Has a full understanding of Ardent’s policies, procedures and cultural beliefs regarding safety.

12. 12 SSE Mentor Training SSE Mentor Training Talking with co-workers about their safety is an important skill all of us should work on. Talking with them about their own safety is the best way to motivate them and increase their safety awareness.

13. 13 SSE Mentor Training SSE Mentor Training Recognize that the SSE may be uncomfortable asking for help – break ice by sharing some of your career experiences Stay in your zone of expertise/experience Advise, do not manage Extend the SSE’s developmental network: suggest additional mentors to address unique needs

14. 14 SSE Mentor Training SSE Mentor Training Introduce yourself to the SSE, explain your job, and offer assistance. Encourage the new employee to ask questions if he or she is not quite sure. Remember how hard it was to admit you didn't know everything when you started a new job? Remember that the new person may be highly skilled and experienced in his or her trade, but not necessarily used to our company's ways of doing things. Point out locations of first aid kits, fire extinguishers, restrooms, & break areas.

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17. 17 SSE Mentor Training SSE Mentor Training Your goal is not to reprimand the individual but to stop the unsafe action and promote a conversation that may help you understand why they are working unsafely and how you can help them change their behavior. Combining certain positive comments with corrective feedback is the most effective way of decreasing at-risk behaviors.

18. 18 SSE Mentor Training SSE Mentor Training Remember, getting new people started on the right path can help prevent an accident or injury to everyone on the crew. Don't think that helping to develop a productive co-worker is a burden. Think of it as an investment in the future of your work group and your company, and most of all, an investment in your safety. Besides, it's the way you'd like to be treated yourself!