1. 01908 723 500 “Should I say something?” “We shouldn’t be doing this…” “This doesn’t feel right…” It’s your call…

2. First things first… 01908 723 500 Save the Close Calls number to your phone. You can also download the Close Call app via the Network Rail app catalogue. + Add to contacts 01908 723 500 123 456 789 *0#

3. Definition: Anything that has the potential to harm a person, the environment, or damage an asset. Harm to a person includes minor, major injuries, and fatalities Harm to the environment includes hazardous spillages, fly tipping, noise, dust etc. Damage to an asset includes railway infrastructure, plant, vehicles, tools and equipment etc. Recognise: What is a Close Call?

4. Recognise: Close Call examples 01908 723 500 Spillages of hazardous materials Ceiling leakTouching before testing Obstacles blocking safe passage Starting work without the correct PPE Talking on hands-free while driving

5. 01908 723 500 Vital to our Safety Vision To achieve our Safety Vision of Everyone Home Safe Everyday we must always recognise, respond to, and report Close Calls… Safe behaviour is a requirement of working for Network Rail We will personally intervene if we feel a situation or behaviour might be unsafe We will use Close Calls to report unsafe behaviours and conditions

6. 01908 723 500 How does it help us achieve our vision? Close Call system 36 individuals are now safer when driving. 36 home safe. National driver safety training developed and rolled-out to support everyone. Everyone Home Safe. 36 drivers, intending to drive without wearing a seatbelt, are challenged, and report their behaviour with a colleague, as a Close Call.

7. 01908 723 500 We know that there are several improvements that colleagues would like to see, including: Improving feedback to end-users on the progress of their Close Call More customisable and detailed reporting The ability to tag the source of reports to a Route, Delivery Unit or Function Contractor access to use the Close Call app A simpler interface for Responsible Managers The Close Call system will improve

8. 01908 723 500 Respond: What can you do? Fix the situation, if you can do so safely – then report it as a Close Call Always challenge unsafe behaviour – then report it as a Close Call

9. 01908 723 500 Report: Information is key Information is key to locating and closing out Close Calls. Here’s what you should aim to cover: A detailed description of the event/hazard Location details; such as an address and/or track location (ELR, Mileage, Track ID). Details of all persons, vehicles and machinery/tools involved, if applicable Details of any works or projects that may be related, if applicable All available information regarding any actions taken or planned, if any, including who has been made aware Any other information which may be helpful

10. 01908 723 500 Report: Reporting a Close Call I work for Network Rail I work on behalf of Network Rail Report using a phone: 01908 723 500 Report using the Close Call app: This can be downloaded onto a smart device via the app catalogue. Report via agreed site procedure as per your site induction – if in doubt, speak to your supervisor

11. 01908 723 500 Be confident when reporting Close Calls Insert ‘Be Confident’ film

12. 01908 723 500 Close Calls can make all the difference Insert ‘Your Call’ film

13. 01908 723 500 It’s your call What challenges do we need to overcome to making and closing out Close Calls? How will we overcome them? What are our commitments to using the system to improve safety? How are we going to keep this top of mind?

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