1. Modernization of Approvals Presentation to Air Practitioners
February 11, 2015

2. Purpose
Update on the testing of the electronic Environmental Compliance Approval System (eECAS)
Provide an overview of ministry initiatives to support clients for the transition to the online ECA Application process:
Modernized Help Desk (Customer Service and Outreach Unit);
Updated Guide to Applying for an Environmental Compliance Approval;
Development of Sample ECA Application Packages; and
Online tutorial development.
Provide updates on the Modernization of Approvals Initiative 2

3. electronic Environmental Compliance Approval System (eECAS)
The Ministry is launching the electronic Environmental Compliance Approval System (eECAS) in the Spring 2015
Supports the move from paper-based to electronic applications system.
Enables clients to submit ECA applications and supporting documents electronically.
The Ministry will be screening and reviewing applications electronically. This is a significant change for the ministry that will support efficiency and simplify interactions between staff and clients.
Clients will have access to their MOECC account through the Internet, where they will be able to manage their account and receive MOECC notifications.

4. 90% eECAS Testing Update Internal User Acceptance Testing
Since June 2014 ministry staff have been testing the electronic ECA submission and working with technology service delivery partners to refine the application so that it meets client and ministry needs.
Staff have tested a range of ECA application types with varying levels of complexity using real world data and client/consultant roles to ensure that the system is fully tested.
Customer Service and Engineering staff have recently tested the final version of the eECA application form and provided critical feedback about their experience.
90%

5. eECAS Testing Update [cont’d]
External User Acceptance Testing
External client testing of eECAS is planned for February 2015 before the system is released online to provide critical feedback that may inform communications and change management activities.
Opportunity for clients and consultants to:
complete online ECA applications using canned data; and
provide feedback on user experience
identify opportunities for focussed engagement with their industry and sector

6. eECAS Launch Plan eECAS to be released in two stages:
Controlled Launch Spring 2015
Focus group of industry clients and consultants to submit ECA applications using the electronic system rather than the paper application
Applications will cover a range of media types with varying complexity and will be evaluated against system and service delivery performance criteria
Applications will be processed and issued electronically by ministry staff
Public Launch
Launch eECAS using a broad communications and engagement plan

7. Supporting Clients
eECAS Launch
Client Engagement
IT Testing
Modernized Help Desk
Online Tutorials
Updated ECA Guide
New ACMEs
Supporting clients has been a key objective in our approach to the transition to electronic service delivery of Environmental Compliance Approvals (ECA) to ensure a successful implementation and adoption of eECAS

8. Client Engagement
Ministry has been engaging with external stakeholders to raise awareness, promote adoption and obtain feedback on the upcoming online submissions process.
The ministry is using a variety of methods including:
e-blasts
Presentation and demonstrations at existing forums and
conferences
Client have been invited to participate in testing of eECAS submissions before the system is released online to provide critical feedback that may inform communications and change management activities.
Opportunity for clients and consultants to complete online ECA application submissions using test data and provide feedback on online ECA submission user experience.

9. Help Desk
The Customer Service and Outreach Unit (the Help Desk) is being modernized to improve the customer experience and better support clients by providing Customer Service Representatives (CSRs) with the knowledge and tools to:
Respond to client’s issues
Provide consistent and timely service
Determine the best course of action for resolution
Development of necessary tools, training and knowledge database for CSRs to respond clearly and quickly to all inquiries:
Updated Q&As and training sessions related to all environmental approvals
Enhanced process for resolving IT issues
Training on:
Setting up ONe-Source and MOECC Accounts
EASR registration process
Completing an Online ECA application

10. Guide to Applying for an ECA
The ministry is updating the Guide to Applying for an Environmental Compliance Approval.
Updates to reflect changes made to the environmental approvals process:
Section by section guidance on the new online ECA application;
Best practices for online submissions;
Enhanced clarity and consistency;
Tips on where to search for documents (Ontario.ca or Archive.org); and
Compliant with Accessibility for Ontarians with Disabilities Act (AODA).
The updated guide will be posted on the ministry website prior to the launch of eECAS.

11. Sample ECA Application Packages
The Ministry is developing new and update existing sample applications
Sample Environmental Compliance Approval (ECA) Application Packages (also known as “ACMEs”) are public documents that provide an example of a high quality and complete ECA application
Includes:
the ECA application form; and
all supporting documents.
Sample applications help proponents understand how different requirements can be organized to efficiently demonstrate compliance through practical examples and help illustrate the level of detail required in a submission

12. New Sample Applications Packages
Title
Description
Multi-media ECA with Limited Operational Flexibility
(New)
General Manufacturing w/ Industrial Stormwater Management
Create a new ‘combined’ Sample ECA Application (from two existing ACMEs)
Project types: air, noise and sewage
Small Municipal Landfill
(Updated)
Update the existing ACME for a Small Municipal Landfill Expansion
Project type: waste
Subsurface Disposal Facility
New Sample ECA Application for on-site subsurface sewage disposal system
Project type: sewage
Waste Transfer Facility
Create a new Sample ECA Application based on Update the existing ACME for a Waste Transfer Facility
Project types: waste, air, noise and sewage
Mining
Create a new Sample ECA Application based on an existing ACME for metal mining operations
Ready Mix Concrete
New Sample ECA Application for a mobile Ready Mix Concrete Facility
Project types: air and noise

13. Online Tutorials
Ministry has developed two online tutorials to assist clients:
ONe-Source and MOECC Accounts for Clients and Representatives; and
Completing an Online ECA Application.
Tutorials will assist clients in:
Creating a ONe-Source account;
Creating an MOECC account;
Set permissions for Representatives;
Create Sites to be used in registration and ECA applications;
Completing an EASR registration form;
Completing an online ECA application; and
Submitting payment.

14. Online Tutorial: ONe-Source and MOECC Accounts for Clients and Representatives

15. Accessing Guidance Resources
ECA resources are available on Ontario.ca:
Ontario.ca/environmentalapprovals or

16. Accessing Guidance Resources [Cont’d]

17. Getting Ready for eECAS
Clients can prepare for the launch of eECAS by completing the following:
Create a ONe-Source Account;
Create an MOECC Account;
Set permissions for company representatives (e.g. company employees and/or hired consultants); and
Create online site profiles that will be used for future registrations and application submissions.
Watch for ministry communications regarding the launch of eECAS

18. EASR - Progress to Date and Under Consideration
To date over 3,400 facilities have self-registered for 6 sectors/activities:   
Heating systems; standby power systems; automotive refinishing facilities; small ground-mounted solar facilities; commercial printing facilities; and, non-hazardous waste transportation systems
Reduced approval times from months to minutes
Increased administrative compliance: ~50% of all new registrations are “new clients”
Saved businesses an est. $24M to date (on average up to $25K per registration and as high as $100K)
EASR Expansion
Evaluating additional candidates for self-registration on the EASR:
Auto recycling facilities (e.g. end-of-life vehicles)
Commercial/institutional facilities (e.g. standard systems and equipment)
Land development activities (e.g. permits for short-term water takings associated with construction)
Agri-business operations
Manufacturing operations

19. For More Information Visit our website at:
Contact us at:
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