1. How To Reset a Password in Everbridge

2. The Everbridge system does not allow us to see or change passwords
The Everbridge system does not allow us to see or change passwords. Please use the following process for Password reset.
For Group Manager:
Contact the SERVFL Team and ask for a password reset. We can send it from the system.
For a Contact:
Step 1:
Group Manager should look up the user name in the Contact profile
Username is case specific

3. Step 2:
Contact goes to the Member Portal (link is posted on
Type in username (case sensitive)
If Contact cannot remember password, then click on Forgot password link

4. Step 3:
Enter Username
Enter Registration
Group Manager can look up Registration in Reports (see next slide for “how to”
Answer Security Question
We cannot see answers

5. How to look up a Registration Email
Go to the Reports Tab and click on Create Report button
Choose Contacts as Report type
Drag last name, first name and Registered over to Data box
Click on Preview Report or CSV to see the results
Report will list the Registration for the Contacts in your group
Name and save report

6. Step 4:
Check your
Step 5:
Return to the Member Portal
Enter Username
Enter new password
If you use copy and paste and it fails, then type it in
Step 6:
If the process fails, the Group Manager will have to delete the Contact and re-register

7. Questions?
Contact the SERVFL Team at