1. Orrow Telecom – Retailer
SMS Keyword User Manual

2. Index Glossary Keyword and it’s usage How to use keywords Do’s Don’ts
Common Problems - During Keyword Usage
Important Instructions
Customer Care
Thank you

3. Glossary  On click at AG – Agent (Retailer)
MPIN - Mobile PIN (Personal Identification Number)

4. Keyword and it’s usage
Retailer

5. Keyword and it’s usage Other Important Keywords – Retailer
Recharge Keywords – Retailer
RM is the keyword to initiate Mobile Recharge Process.
RD is the keyword to initiate DTH Recharge Process.
RDC is the keyword to initiate Data Card Recharge Process.
Other Important Keywords – Retailer
TXNC is the keyword to get status of last 3 transactions initiated through SMS process.
BALC is the keyword to get current available balance of his/ her account.
GETMPINC is the keyword to get forgotten MPIN (Mobile PIN) through his/ her registered mobile number
CHMPINC is the keyword to change old MPIN (Mobile PIN) with desired new one.

6. How to use keywords?
Retailer

7. Mobile Operator Name & Code Mobile Operator Name & Code
Mobile Recharge Process – Through SMS
Format – RM Keyword – Mobile Recharge
RM<Space>Operator Code<Space>Mobile Number<Space>Recharge Amount<Space>MPIN
RM is Keyword for Mobile Recharge.
Operator Code is as per following Table.
Enter Mobile Number which you want to recharge.
Fill Recharge Amount, for which you want to recharge above number.
MPIN is your mobile transaction Password, need to be used for every transaction.
This <Space> need not to be written, just insert space between 2 parameter from your keypad.
Mobile Operator Name & Code
Name
Code
Circles
Aircel AC
All Circle
Airtel
ART
BSNL - Top Up BS
BSNL - Validity
BSV
Docomo – Special
TDS
Docomo – Top Up TD
Idea ID
Loop (BPL) LP
Mumbai
MTNL – Top Up
MMT
MTNL – Validity
MMV
STEL ST
Mobile Operator Name & Code
Name
Code
Circles
MTS MT
All Circle
Reliance – CDMA RC
Reliance – GSM RG
Tata Indicom TI
Uninor – Special
UNS
Uninor – Top Up UN
Virgin – CDMA VC
Virgin – GSM VG
Vodafone VF
Videocon Special
VCS
Videocon Top Up
VCT

8. Mobile Recharge Process – Through SMS
Send Request on Server Number
Type Request Format as
“Send” to send the SMS
Example Case:
If a Vodafone Mobile “ ” is to be recharged for “Rs. 10” then do following:
RM VF
TID , Mobile Number is successfully recharged for Rs. 10. Your current balance is 983. Delete SMS containing MPIN.
Company
Important Instructions:
Don’t repeat transaction if response not received.
Please don’t insert spaces before and after the SMS.
More than one space between the parameter are not allowed.
Always ask customer’s current balance before processing recharging.

9. DTH Operator Name & Code
DTH Recharge Process – Through SMS
Format – RD Keyword – DTH Recharge
RD<Space>Operator Code<Space>DTH Account Number<Space>Recharge Amount<Space>MPIN
RD is Keyword for DTH Recharge.
Operator Code is as per following Table.
Enter DTH Account Number which you want to recharge.
Fill Recharge Amount, for which you want to recharge above number.
MPIN is your mobile transaction Password, need to be used for every transaction.
This <Space> need not to be written, just insert space between 2 parameter from your keypad.
DTH Operator Name & Code
Name
Code
Circles
RELIANCE BIG TV BT
All Circle
TATA SKY TS
DISH TV DT
SUN TV SD
VIDEOCON D2H VC
AIRTEL DTH
ARD

10. DTH Recharge Process – Through SMS
Send Request on Server Number
Type Request Format as
“Send” to send the SMS
Example Case:
If a Tata Sky DTH “ ” is to be recharged for “Rs. 100” then do following:
RD TS
TID , DTH customer ID has been successfully recharged for Rs Your current balance is 983. Delete SMS containing MPIN.
Company
Important Instructions:
Don’t repeat transaction if response not received.
Please don’t insert spaces before and after the SMS.
More than one space between the parameter are not allowed.
Always ask customer’s current balance before processing recharging.

11. Data Card Operator Name & Code
Data Card Recharge Process – Through SMS
Format – RDC Keyword – Data Card Recharge
RDC<Space>Operator Code<Space>Data Card Number<Space>Recharge Amount<Space>MPIN
RDC is Keyword for Data Card Recharge.
Operator Code is as per following Table.
Enter Data Card Number which you want to recharge.
Fill Recharge Amount, for which you want to recharge above number.
MPIN is your mobile transaction Password, need to be used for every transaction.
This <Space> need not to be written, just insert space between 2 parameter from your keypad.
Data Card Operator Name & Code
MTS Mblaze
MBZ
All Circle
MTS Mbrowse
MBR
Reliance Netconnect
RNC
Tata Photon Whiz
PWZ
Tata Photon+
PHP

12. Data Card Recharge Process – Through SMS
Send Request on Server Number
Type Request Format as
“Send” to send the SMS
Example Case:
If a Tata Photon+ Data Card “ ” is to be recharged for “Rs. 100” then do following:
RDC PHP
TID for Data Card customer ID has been successfully recharged for Rs Your current balance is 983. Delete SMS containing MPIN.
Company
Important Instructions:
Don’t repeat transaction if response not received.
Please don’t insert spaces before and after the SMS.
More than one space between the parameter are not allowed.
Always ask customer’s current balance before processing recharging.

13. Check Transaction Status – Through SMS
Format – TXNC Keyword
TXNC
TXNC is Keyword to get last three transactions status/ detail through SMS.

14. Check Transaction Status – Through SMS
Send Request on Server Number
Type Request Format as
“Send” to send the SMS
Example Case:
If user wants to check his last three transactions details by typing as following:
TXNC
Your 3 successful transactions are: 1) 15/05 DR D Rs , 2) 15/06 DR D Rs. Rs , 3) 15/07 DR D Rs
Company
Important Instructions:
Don’t repeat transaction if response not received.
Please don’t insert spaces before and after the SMS.
More than one space between the parameter are not allowed.
Always ask customer’s current balance before processing recharging.

15. Check Current Balance – Through SMS
Format – BALC Keyword
BALC<Space>MPIN
BALC is Keyword to check current balance of mobile franchisee’s account.
MPIN is your mobile transaction Password, need to be used for every transaction.
This <Space> need not to be written, just insert space between 2 parameter from your keypad.

16. Check Current Balance – Through SMS
Send Request on Server Number
Type Request Format as
“Send” to send the SMS
Example Case:
If agent wants to check current balance of his account type as following:
BALC
Dear Pawan, your Agent ID has Rs. 40,000 as effective balance. Delete SMS having MPIN.
Company
Important Instructions:
Don’t repeat transaction if response not received.
Please don’t insert spaces before and after the SMS.
More than one space between the parameter are not allowed.
Always ask customer’s current balance before processing recharging.

17. Get MPIN – Through SMS GETMPINC
Format – GETMPINC Keyword
GETMPINC
GETMPINC is Keyword to get MPIN of retailer by his registered mobile number.

18. Get MPIN – Through SMS 9582943010 GETMPINC Example Case:
Send Request on Server Number
Type Request Format as
“Send” to send the SMS
Example Case:
If agent wants to get his MPIN he has to send following message:
GETMPINC
Dear Agent, Please find your MPIN corresponding to your Agent ID AG Your available balance is Rs Delete SMS having MPIN.
Company
Important Instructions:
Don’t repeat transaction if response not received.
Please don’t insert spaces before and after the SMS.
More than one space between the parameter are not allowed.
Always ask customer’s current balance before processing recharging.

19. Change MPIN – Through SMS
Format – CHMPINC Keyword
CHMPINC<Space>Old MPIN<Space>New MPIN<Space>New MPIN
CHMPINC is Keyword to change MPIN of retailer by his registered mobile number.
Old MPIN is the old MPIN of agent that he wants to change.
New MPIN is the new MPIN agent has chosen.
New MPIN is typing the new MPIN of agent again.
This <Space> need not to be written, just insert space between 2 parameter from your keypad.

20. Change MPIN – Through SMS
Send Request on Server Number
Type Request Format as
“Send” to send the SMS
Example Case:
If agent wants to change his MPIN he has to send following message:
CHMPINC
Dear Pawan, you have successfully changed MPIN corresponding to your Agent ID AG and your available balance is Rs. 20, Delete SMS having MPIN.
Company
Important Instructions:
Don’t repeat transaction if response not received.
Please don’t insert spaces before and after the SMS.
More than one space between the parameter are not allowed.
Always ask customer’s current balance before processing recharging.

21. Do’s
Retailer

22. Do’s Please use your Registered Mobile Number only.
Recharge Mobile/ DTH/ Data Card for Minimum Rs. 20 and Maximum Rs. 5,000.

23. Don'ts
Retailer

24. Don'ts Don’t use any keyword until you are registered.
Don’t do recharge transaction for denomination less than Rs.20 and more than Rs. 5,000 for Mobile/ DTH/ Data Card
Don’t send multi/ duplicate SMS in one go. Every time your money will be deducted.
Don’t send recharge request with same mobile and same denominations till you got response to previous request.
Wait for 15 min for transactions if response is not received for previous transaction.

25. Common Problems During Keyword Usage
Retailer

26. Common Problems – During Keyword Usage
Delay in Recharge:
Normally mobile gets recharge in seconds only, but in some chances it may be delayed due to several reasons such as Operator Connectivity, Technical Updating, etc.
In such cases confirm status may take 24 to 48 hours. In case your transaction is not successful, company will reverse your balance upon confirmation from operator.
Wrong Recharge:
In case you have recharged any wrong number, and it has success full status so it cannot be reversed, so we suggest you to fill required information carefully i.e. Mobile Number and Amount.
Received Less Money:
Some time complaints comes, customer got less money in his mobile after recharge; actually it is all depend upon operator plans only and Company has no role in this.
Wrong SMS Format:
Some time complaints come about wrong format, this is actually because either you entered extra spaces or entered the parameter in wrong sequence, so use format sent in SMS notification or refer manual for instruction to avoid such problems.
Success SMS not Received:
In this case user can contact to our CC Team, they will resolve it as earliest as possible.

27. Important Instructions
Retailer

28. Important Instructions
Please try to report your suspected recharge transaction for which customer didn’t get any balance within 24 hours of transaction time.

29. Thank you
Orrow Telecom