1. 1 Track Owners: Zinc Instructions Please update the chart to the right before submitting the presentation into Active Following review and approval in Active, each presentation given by GE employees or customers at Centricity LIVE must be approved through Zinc Jessica Diniz will be uploading each presentation into Zinc following Active review Before submitting this presentation in Active for review, Track Owners must select the appropriate answer to each Legal and Regulatory question ALL QUESTIONS MUST BE ANSWERED If further substantiation is required, please email the appropriate permissions, sources, or citations to jessicadiniz@ge.com so she can upload to the Zinc Galleryjessicadiniz@ge.com Once the presentation is approved in Zinc, please delete this slide from the final deck before presenting at Centricity LIVE Individual Page Use?:Yes Are all Uses and Applications Discussed or Referenced in the Proposed Material on Label for the Product?: N/A Relates to a Major new Product/Services Launch?:No Includes Product or Service Claims, Features, Benefits or similar information?:Yes Contains Competitive or Comparative Claims?:No Includes Return on investment (ROI), quantifiable cost of ownership, reimbursement, or meaningful use claim or reference?: Yes Include References to Market / Segment Share or Market / Segment Leadership?: No Include identifiable Patient Information / Data?:Yes If Customer Names are Used, are Necessary and Appropriate Permissions in Writing and on File?: No Yes – Permission to use on File (in Gallery) Orlando Health is the only customer referenced. Customer is co- presenter and created presentation with GE. Is additional permission needed? Include Customer Testimonials?:No If any non-GE Stock Images are Used, are Necessary and Appropriate Permissions in Writing and on File?: N/A No Yes – Permission to use on File (in Gallery) Orlando health images used on slide 13 provided by Orlando Health Do the Proposed Materials Contain Images of GE Products?:Yes – software screen shots Do all Product Images Depict the Device(s) Being Promoted in the Piece?:Yes This is a Translation of a Previously Approved Piece in Which no Changes Have Been Made?: No This is a Revision of a Document Previously Approved for Ad / Promo Use?:No

2. Centricity™ Business Proactive Monitoring Veronica Brugueras – Orlando Health, PMBS Consultant Kathleen O’Connell - GE Healthcare, Lead Analyst Pauline Troiano - GE Healthcare, National Product Release Team

3. ©2015 General Electric Company – All rights reserved. The results expressed in this document may not be applicable to a particular site or installation and individual results may vary. This document and its contents are provided to you for informational purposes only and do not constitute a representation, warranty or performance guarantee. GE disclaims liability for any loss, which may arise from reliance on or use of information, contained in this document. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this publication may be reproduced for any purpose without written permission of GE. DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE. GE, the GE Monogram, Centricity, and imagination at work are trademarks of General Electric Company. All other product names and logos are trademarks or registered trademarks of their respective companies. General Electric Company, by and through its GE Healthcare division. 3

4. 4 ROI Disclaimer HYPOTHETICAL EXAMPLE. Information presented in this example is hypothetical and for illustrative purposes only. Any analysis or information derived from this example is for general information purposes only and is being furnished free of charge without representation or warranty of any kind whatsoever, including with respect to the calculations, inputs, outputs, and/or information provided in such analysis. While this example allows several variables to be entered by you and is based on your unaudited inputs, it also contains certain assumptions that may not be valid for your specific facts and circumstances. Actual expenses will vary depending on many factors including, without limitation, your specific operating costs, savings, actual numbers and types of procedures performed. This example and any analysis are provided for your use only and may not be transferred to any third party. THIS example IS BASED UPON CERTAIN PUBLIC INFORMATION AND ASSUMPTIONS WHICH MAY NOT APPLY TO YOU Certain values provided in this example were obtained from available third party sources and are being furnished by way of example only. No representations or warranties are given regarding the accuracy of any such values. YOU MUST INDEPENDENTLY VERIFY THIS INFORMATION AND SEEK EXPERT ADVICE. You should not rely on any analysis, calculation, output or information provided by this example. Any reliance shall be at your sole risk, and we shall have no liability to you or any third party for any reason. Nothing in this example and no analysis derived therefrom should be construed as constituting tax, accounting, legal or financial advice. You should consult your own professional advisors for such advice. Nothing herein constitutes a proposal or commitment for any particular transaction. Any such transaction would be subject to execution of documentation in form and substance satisfactory to GE. HEALTHCARE PROFESSIONALS ARE RESPONSIBLE FOR MAKING INDEPENDENT CLINICAL DECISIONS AND APPROPRIATELY BILLING, CODING AND DOCUMENTATION THEIR SERVICES. This example is not intended to interfere with a health care professional’s independent clinical decision making. Other important considerations should be taken into account when making purchasing decisions, including clinical value. The health care provider has the responsibility, when billing to government and other payers (including patients), to submit claims or invoices for payment only for procedures which are appropriate and medically necessary and in accordance with applicable laws. You should consult with your reimbursement manager or healthcare consultant, as well as experienced legal counsel, prior to any expansion of service. © 2015 General Electric Company – All rights reserved

5. Proactive Monitoring Overview 5

6. Proactive Monitoring Eliminate the need to manually monitor automation in many different areas of the product suite. Set rules around what constitutes an alert Provide automatic notification via email/pager if an issue is detected. Key Centricity Business value direction: Automation Proactive alerts sent for potential issues before they have significant impact Pre-configured rules are customizable to allow you to set alert guidelines 30+ monitors delivered with standard product – more can be added Monitor automation across the CB product suite (including BAR, eCommerce, EDI, EWS, EPMS, Enterprise Index, HPA, Informatics, EDMS, ETM, MCA, VM and all SIU interfaces) all from a centralized view v5.1: Proactive monitoring of Centricity Business application suite No license fee Standard delivery with 5.1 and higher Implementable within Upgrade project Realize the benefits of this module ASAP

7. Proactive Monitoring: v5.3 Standard Monitors 7

8. How does it work Monitor Daemon/Alert Engine There is a background process that: Executes queries tied to active job monitors as set up in the Job Monitor dictionary (#35260). Evaluates the results of the job monitor queries against SQL rules that have been established. Sends alerts or notifications if rules are met. Logs the most current data returned by each job monitor query and alerts that were raised

10. Proactive Monitoring at Orlando Health 10

11. The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company. 11

12. 12

13. Orlando Health 5 th Largest Employer in Central Florida 3.5M Central Florida Residents Annually 7K International Patients Annually 14,310 Team Members 1,780 Beds 2,206 Physicians: 739 Employed 13

14. 14 Orlando Health - Monitors

15. Orlando Health Proactive Monitoring Dashboard Live on 16 monitors Using Proactive Monitoring in Live and Test environments Implemented during v5.1 upgrade 15

16. Error Trap Daily Summary Monitor 16 BEFORE PROACTIVE MONITORING AFTER PROACTIVE MONITORING User notifies helpdesk that errors were received Alerted when more than 5 errors occur Use Error Trap Daily Summary to investigate error Confirm routine and source of error – user or system

17. BAR Batch Status Monitor 17 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Month end manually seeking in-use batches and recovering. Monitor Daily Search for in-use batches that need to be recovered. Show phantom batches not appearing in Batch Manager Crucial for month end close.

18. EDM Form Merge Queue Monitor 18 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Form in a hold status and not printingInstantaneously know forms are held and enable printing

19. VM HPA Periodic Jobs Monitor 19 BEFORE PROACTIVE MONITORING AFTER PROACTIVE MONITORING User notifies helpdesk that visit did not create Incapable of logging into Visit Management due to bedfile not running Promptly notified that bedfile or EPMS jobs not running

20. SIU Interfaces and EDI Interfaces Monitors 20 BEFORE PROACTIVE MONITORING AFTER PROACTIVE MONITORING User signals to us that the interface is not sending charges. Warned when interface crashes Interfaces are cleared and rebooted EDI Eligibility 270/271, know if interface crashes

21. Custom Monitor – Daily File Run 21 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Night Job Queries do not runBuilt script that runs during Night Jobs Rule to see reports ran during Night Jobs Alert if script did not run

22. Orlando Health Processes 22

23. Old Process vs. New Process 23 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Depend on Maintenance Manual Daily System Maintenance Review 13 page manual Daily 45 minute process Weekend System Maintenance Employee work weekend Document problems on spreadsheet No Manual needed Notified by email or text Steps to fix alert 2 minutes to verify alerts Alerts history stored in system

24. Workflow Changes / Improvements 24 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Documentation Work weekends Alert on Dashboard Email or text will notify team Realtime event notification Steps to fix alert

25. Orlando Health Recommended Modules/Monitors 25 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Daily System Maintenance ManualUse all monitors Management of your system Instantaneous alerts Use in Test systems

26. Orlando Health Setup Recommendations 26 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Manual process Spreadsheet to track findings Analyze each delivered monitor Rules based on criteria Department Daily System Manual

27. Maintenance (since initial setup) 27 BEFORE PROACTIVE MONITORINGAFTER PROACTIVE MONITORING Minimal Revise rules Example: Change time TES extraction runs

28. Proactive Monitoring Set Up 28

29. Setting up Proactive Monitoring Access Proactive Monitoring in DBMS SMTP Mail Server specified in Security Plus Set up Proactive Monitoring System Options Select and Setup Monitors and Rules Deactivate unused Monitors Start Monitor Daemon Test Go Live 29

30. Centricity Business Proactive Monitoring Dashboard 30

31. Proactive Monitoring: Class Query 31

32. Proactive Monitoring: Rules 32

33. Proactive Monitoring: Rule Detail 33

34. Proactive Monitoring: Rule Detail 34

35. Proactive Monitoring: Alert 35

36. Proactive Monitoring: Email / Text Notification 36

37. Proactive Monitoring: Email / Text Notification 37 Alert: 02/11/2015 03:15PM Interface backup during business week The number of queue events left to process has exceeded 30 for these interfaces. 1. Please verify using F36/A3. 2. If hung, identify the record and check for long-held locks. 3. Notify the Interface Team immediately at iTeam@email.com. 4. If unsuccessful, call GE for assistance.

38. Proactive Monitoring Summary 38

39. Recommendations/Lessons Learned Turn on all monitors associated with your product mix Work with application/module experts at your site to: Define rules Create useful alert messages Identify alert recipients Test Use existing Daily System Maintenance manuals/processes as a guide 39

40. Benefits Save Time Proactively monitor automated processes across Centricity Business Manage all monitors from a single workstation Receive alerts and notifications via email and/or text Assists in resolve issues in a timely manner, reducing the consequences of adverse events View alert history to identify trends 40

41. GE Healthcare Offerings 41

42. GE Healthcare Offerings Customer Support Enter an SR to request assistance with Proactive Monitoring National Product Release Team (NPRT) Implement during your upgrade Participate in the New Feature Consultative Services “Rewards Program” Orientation and guidance on select new features, through points-based system Points included in Upgrade Service Packages Basic: 20 pointsExtended: 40 pointsPlus: 75 points 42

43. For more Information National Product Release Team (NPRT) Centricity Business Service Portal NPRT Community Proactive Monitoring Page Schedule an upgrade: NPRTUpgradeScheduler@ge.com or 617-519-2506NPRTUpgradeScheduler@ge.com Contact: Patsy O’Neill, NPRT Scheduling Coordinator Enhancements Centricity Business eEnhancements Community Documentation GE Centricity Business v5.1+ Proactive Monitoring User and Setup Guide 43

44. Questions? 44