1. 12
Business Analytics

2. Explain different ways in which IT supports decision making.
Provide examples of different ways that organizations make use of business intelligence (BI).
Explain the value that different BI applications provide to large and small businesses.
Offer examples of how businesses and government agencies can use different BI applications to analyze data.
Explain how your university could use CPM to effect solution to two campus problems.

3. Managers and Decision Making
What Is Business Intelligence?
Business Intelligence Applications for Data Analysis
Business Intelligence Applications for Presenting Results
Business Intelligence in Action: Corporate Performance Management

4. [ Opening Case Developing Smarter Cities through Analytics ]
The Problem
The Solution
The Results
What We Learned from This Case

5. Analytics Helps Farmers
12.1
Analytics Helps Farmers

6. Managers and Decision Makers
12.1
Managers and Decision Makers
The Manager’s Job and Decision Making
Why Managers Need IT Support
What Information Technologies Are Available to Support Managers?
A Framework for Computerized Decision Analysis

7. The Manager’s Job and Decision Making
Three basic roles of a manager
Interpersonal
Informational
Decisional

8. Why Managers Need IT Support
Decision making is difficult due to the following trends:
Number of alternatives is constantly increasing
Most decisions must be made under time pressure
Increased uncertainty in the decision environment
Often necessary to rapidly access remote information, consult with experts, or conduct a group decision-making session

9. What Information Technologies are Available to Support Managers?
Business Intelligence (BI)

10. A Framework for Computerized Decision Analysis
Problem Structure
Structured
Semi-structure
Unstructured Decisions
Nature of Decisions
Three broad categories of managerial decisions
Operational control
Management control
Strategic planning
The Decision Matrix
Computer Support for Structured Decisions

11. Problem Structure
Structured
Semi-structure
Unstructured Decisions

12. Nature of Decision
Three broad categories of managerial control in decision making
Operational control
Management control
Strategic planning

13. What is Business Intelligence?
12.2
What is Business Intelligence?
The Scope of Business Intelligence
The Development of One or a Few Related BI Applications
The Development of Infrastructure to Support Enterprise-wide BI
Support for Organizational Transformation

14. Can We Predict the Weather?
12.2
Can We Predict the Weather?

15. Predicting Customer Behavior
12.3
Predicting Customer Behavior

16. Business Intelligence Applications for Data Analysis
12.3
Business Intelligence Applications for Data Analysis
Multidimensional Analysis or Online Analytical Processing (OLAP) (aka, multidimensional analysis)
Data Mining
Decision Support Systems (DSS)

17. Data Mining is Used in: Retailing and sales Banking
Manufacturing and production
Insurance
Police work
Healthcare
Marketing

18. Decision Support Systems (DSS)
Sensitivity Analysis
What-if Analysis
Goal-Seeking Analysis

19. Analytics Helps to Reduce Injuries to Rugby Players
12.4
Analytics Helps to Reduce Injuries to Rugby Players

20. Business Intelligence Applications for Presenting Results
12.4
Business Intelligence Applications for Presenting Results
Dashboards
Data Visualization Technologies
Real-Time BI

21. Dashboards Capabilities of Dashboards Drill-down
Critical Success Factors (CSF)
Key Performance Indicators (KPI)
Status Access
Trend Analysis
Exception Reporting

22. Data Visualization Technologies
Geographical Information Systems
Geocoding
Reality Mining
Example
New York City
Singapore
Other Major Cities

23. Business in Action: Corporate Performance Management
12.5
Business in Action: Corporate Performance Management
Key Performance Indicators (KPI)
Corporate Performance Management (CPM)
Example
VAASAN Group

24. [ Closing Case Santa Cruz Police Department (SCPD) ]
The Problem
The IT Solution
The Results