1. SDLG Sales Convention
After-Market

2. After-Market, as a competitive differential on in the Simple Tech segment of the wheel loader market in Latin America

3. After-Market
Product
Warranty
Parts
Services
Training

4. Product
Designed based on the Simple Tech concept, requirements like power, robustness, ease of operation, comfort and safety are among the parameters adopted in the construction of SDLG wheel loaders.

5. Product
Objective: Establish communication standard by way of signage and drawings!
- Identification of safety stickers
Placement of stickers
Compliance with legislation

6. Garantia - Ferramenta de controle de qualidade.
- Melhoramento continuo nos produtos.
1 ano sem limites de horas

7. Warranty - Pre-delivery inspection. Technical delivery.
100-hour review.
Standard SDLG forms!

8. Warranty Technical delivery report
Contract between customer and distributor!
- Warranty terms and conditions
Warranty inclusions and exclusions
Responsibilities of buyer and seller

9. Spare Parts
Availability of parts = Machine uptime

10. Spare Parts Parts catalog Electronic parts catalog
Suitable literature = Machine uptime

11. Spare Parts Adequate planning! “Order to delivery”
Period 1 = Before process improvements.
Period 2 = After process improvements.

12. Services available and qualified mecanics
= Machine uptime
* Estimado!
Current equipment population - 650
Average of 1 exclusive mechanic for every 50 machines!
Average of 1 trained mechanic for every 8 machines!

13. Services Adequate Technical Literature = Machine uptime
Service Catalogs
Component Catalogs
Electrical Service Catalogs
O&M Catalogs

14. Preventive maintenance = Machine uptime
Services
Preventive maintenance = Machine uptime
Preventive maintenance plan, mandatory during warranty period!
Mandatory 100-h maintenance

15. Qualified Work Force = machine uptime
Training
Qualified Work Force = machine uptime
Service technician training
Target audience : Mechanics and technical consultants
Demand : Technical services for SDLG products

16. Training Training “Super Users”
Target audience : Managers and technical consultants
Demand : Address after-market needs, in terms of
Technical issues and product doubts, disseminating
SDLG knowledge in distributors.

17. SDLG After-Market
Mission : Provide high level of equipment uptime and services to our customers.
Through high reliability products and a network of distributors in Latin America, with well-sized parts inventory, trained and qualified mechanics and plant support!

18. The End
Thank you!