2. 2 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

3. 3 Content to be covered  Unified Communications Benefits  Challenges facing IT teams today  The cloud value proposition  Perceived risks, concerns & questions with cloud  Best practices you should look for in evaluating cloud providers

4. 4 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Unified Communications & Collaboration is Mainstream $? 33% 9% 86% 100 hours $10,000 Improved Productivity Securing Top TalentAccelerated Innovation New Work StylesEmployee EngagementProcess Optimization

5. 5 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Supporting it is increasingly challenging … Mobile & Distributed Staying CurrentCapital Constraints Business ContinuityMaximizing ROIFinding IT Talent

6. 6 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The Rise of the “cloud” …. Access to rich collaboration services Remains “Evergreen” – Fully Managed Dynamic scalability, across multiple locations Pay —not up front, but as you consume Enhanced Business Continuity Business Benefits IT Benefits Value Proposition

7. 7 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Perceived Risks to the Cloud Flexibility & Integration Redundancy & Resiliency Service Levels Security Best practices you should expect from a cloud service provider ? Blue Print Treatment of Data

8. 8 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Flexibility and Integration Common Questions ?  How does the solution scale to my changing needs ?  Are new features made available ? How do I access them ?  How flexible is the solution to accommodate my unique requirements ?  How can we try before we buy, and phase deployment ? Best Practices you should expect  Scale on demand  Evergreen approach (N-2)  “Enterprise cloud”. Dedicated application software  Documented industry standard networking protocols  Project managed support for Pilots & phased deployments

9. 9 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Redundancy & Resiliency Common Questions  Is there a guarantee on redundancy & resiliency ?  What design and capital investments have gone into ensuring business continuity ?  Is the reliability and resiliency customizable ? Best Practices you should expect  Outlined in service level agreement  High availability design with multiple layers of redundancy  Hardware redundancy in the core. Local survivability at the edge  Geographic Resiliency – Multiple datacentres with multiple MPLS  Tier 3 + datacentre facilities  Cost vs. Risk trade-offs

10. 10 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Treatment of Data Common Questions  Where is my data located ? Where are the datacentre administration resources located ?  Who owns the data ?  Who has access to the data (Regulators, Law Enforcement)?  What happens to data at end of term or cloud service provider break-up ? Best Practices you should expect  Provides location of data. Identifies any cross border implications for your business  All customer data should always be customer owned  Documented policy on compliance  Procedure for secure transfer of customer data, upon request

11. 11 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Service Levels Common Questions  How is uptime measured, and what is typical ?  What other factors should go into an SLA ?  How do we avoid finger pointing across full solution ?  How do minimize time managing vendors ? Best Practices you should expect  99.9% industry benchmark  Response time and repair time commitments  Optional full solution management for single accountability  Customer advocate, self serve reporting  Operational transparency

12. 12 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Security Common Questions Best Practices you should expect  Transparent security design with multiple levels of security.  Datacenter physical security  Customer segregation  3rd party architecture audits  Customer can have direct control over access for their administrators and employees.  What security architecture is in place to ensure integrity ?  How is a security solution managed ?  What architecture validation exists ?  Do we have any control over access for administrators and employees ?

13. 13 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Why TELUS ?  Core competency in data centre management  End to end service provider (Wide area network, Managed LAN / WLAN, Datacentre / Cloud)  ITIL based service management (Vitilcare)  Cisco Certifications  Gold Partner  Master Unified Communications Partner  Cloud & Managed Service Partner with 8 certified “Cisco Powered” solutions  TELUS has over 1,000 certified Cisco personnel - the most in Canada!  Flexible approach to cloud consulting - delivering the right solution for customer.  Best practices discussed today are already in place

14. 14 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential To learn more about TELUS cloud collaboration best practices …. Contact your Account Representative Visit us at the TELUS Bus

15. Thank you.

16. 16 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Abstract