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2. GSS STATISTICS 3 68% of our people would recommend GSS as a good place to work US$ 2.7bn Annual payroll for over 140,000 people 76 bank accounts managed for GSS clients in 13 banks with 14 000 cash management runs annually 1.7+ million invoices processed annually with a total value of US$16bn processed in the last 12 months, representing 68% of group operating cost 700+ The number of people working for GSS in 3 regional centres (Brazil, South Africa and Australia) 62sites transitioned in 10countries 252 115 queries from employees and suppliers resolved by the EMEA contact centre in 2011 13 210 recruitment requests fulfilled worldwide 74 000 organisation management changes – over 280 every day 2

3. GSS SERVICE DELIVERY – EMPLOYEE SERVICES CustomersChannelsGSS Service Centres GSS Processing Centres Employees Embedded HR GSS self-service kiosk Walk-in centre Contact centre 3

4. GSS SERVICE DELIVERY – ACCOUNTING SERVICES CustomersChannelsGSS Service Centres GSS Processing Centres Employees Suppliers GSS portal Walk-in centre Contact centre Business Unit Resolver Teams Embedded Finance 4