1. Getting Results through Individual & Organizational Accountability
The Oz Principle
Annette Jones, SBSE Territory Manager
Jennifer Williams, Retired LB&I Territory Manager

2. Objective Getting results through Accountability
Understand actions that keep you “Below the Line”
Moving yourself “Above the Line”
Setting key expectations
Identify actions that lead to results

3. The Wizard of Oz describes the journey of the characters as they come to realize they possessed the power to change and were not victims of their circumstances.

4. The wizard of oz characters
Dorothy
Scarecrow
Tin Man
Lion
Wizard

5. Albert Einstein
Man must cease attributing his problems to his environment, and learn again to exercise his will – his personal responsibility.

6. Definition of Accountability
What does accountability mean to you?
Definition – An obligation or willingness to accept responsibility or to account for one’s actions.

7. Accountability Above the Line Below the Line See It Own It Solve It
Making excuses easier than accepting responsibility
Recognize “Below the Line” Behavior

8. Confusion/Tell Me What to Do
The victim cycle
Ignore/Deny It
It’s Not My Job
Finger Pointing
Confusion/Tell Me What to Do
Cover Your Tail
Wait and See

9. My Past Other’s Response Other’s Behavior Other’s Attitude
Things I can control
Things I cannot control
My Attitude
My Emotions
My Behavior
My Past
Other’s Response
Other’s Behavior
Other’s Attitude
List examples……..

10. Charles Swindoll
We cannot change our past. We can not change the fact that people act in a certain way. We can not change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you... we are in charge of our attitudes. 

11. Eleanor Roosevelt
In the long run, we shape our lives, and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.

12. Personal accountability
Connors, Smith & Hickman in The Oz Principle
“A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results – to See It, Own It, Solve It and Do It.”

13. Four steps to accountability
See It –
Acknowledge the Problem
Own It –
Take Personal Responsibility for the Problem…..
You are the “master of your ship”
Solve It –
Determine What I Can Do.
Do It –
Take Action

14. See it – acknowledge the problem
Get the perspective of others
Ask for and offer feedback
Be realistic
Be honest with yourself; admit mistakes
Consider all the facts

15. Own it – take responsibility for it
Be personally invested
How did you contribute to the problem
Answer for personal commitments
Act on feedback
Align my work with the results the organization is trying to achieve

16. Solve it – determine what I can do
Ask, “What else can I do?”
Redefine boundaries
Test assumptions
Recognize there are some things out of my control

17. Do it – take action Clarify responsibilities Report proactively
Relentlessly follow up
Do what I say I’ll do
Measure progress

18. Personal accountability assessment
Assess where you stand…..

19. The Oz Principle, Rogers Connors, Tom Smith, & Craig Hickman
resources….
The Oz Principle, Rogers Connors, Tom Smith, & Craig Hickman
The Oz Principle – Getting Things Done PPT, Becky Koch, AG Communication Director

20. Questions or Reflections