1. POM - J. Galván 1 PRODUCTION AND OPERATIONS MANAGEMENT Ch. 4: Managing Quality SUMMARY

2. BASIC POINTS WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? Why quality?Why quality? TQM and how to emplement itTQM and how to emplement it What is quality?What is quality? Why quality management standards?Why quality management standards? What is certification?What is certification? Tools for quality managementTools for quality management POM - J. Galván 2

3. QUESTIONS Provide your own definition of product quality. Provide your own definition of product quality. Name several products that do not require high quality. Name several products that do not require high quality. How can a university control the quality of its output (that is, its graduates)? How can a university control the quality of its output (that is, its graduates)? What are the major components of the QC system? What are the major components of the QC system? POM - J. Galván 3

4. QUESTIONS (I) Explain the concepts of Total Quality Management and ISO 9000 series standards. Explain the concepts of Total Quality Management and ISO 9000 series standards. What are the benefits of inspection and quality control? What are the benefits of inspection and quality control? One hundred percent inspection Will always catch all of the defective parts Means that only good parts will be shipped to the customer Is always practical and gener ally a good idea Means that every part is checked to see whether or not it is defective POM - J. Galván 4

5. QUESTIONS (III) A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as statistical process control. total quality standards. total quality management. ISO 9000. What is the assumption that underlies the meaning of a quality management standard POM - J. Galván 5

6. 6 DO CHECK WHAT YOU DO!

7. POM - J. Galván 7 What is quality?

8. POM - J. Galván 8 And here are the winners of the competition: SAFETY AT WORK Or HOW TO APPLY QUALITY TO HUMAN RESOURCES SAFETY AT WORK Or HOW TO APPLY QUALITY TO HUMAN RESOURCES

9. POM - J. Galván 9 4th place

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11. POM - J. Galván 11 3rd place

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13. POM - J. Galván 13 2nd place

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15. POM - J. Galván 15 And the WINNER is…..

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17. POM - J. Galván 17 Procedural quality must be rewarded