1. Analyzing a problem by identifying causes and effects.
CAUSE & EFFECT
Analyzing a problem by identifying causes and effects.

2. Definitions EFFECT – WHAT’S HAPPENING Something we observe
Generally, a problem of some type

3. CAUSE – WHY IT’S HAPPENING
Possible reasons for a problem

4. EXAMPLES Give me an example of a problem?
The problem is the usually the effect. The key is to find the causes.
Read Holden’s Restaurant.

5. People
Procedures
Environment
Materials
Equipment

6. Poor Service Smells Bad Not Well Paid Wouldn’t let cook Buy food
People
Procedures
Environment
Poor Service
Smells Bad
Not Well Paid
Wouldn’t let cook
Buy food
Seating
Procedures
Losing
Customers
Cheap Food
Poor Cooking
Equipment
Materials
Equipment

7. Homework Assignment
Analyze some problem you have experienced. Write a description of the problem, but don’t use any real names of people or organizations.
Then develop a fishbone diagram for this situation.