1. NCR Interact Partner Lab Overview FEB 18, 2015

2. NCR Interact Partner Lab Overview
Introduction
How to order and install system software
Windows RPSW configuration
Linux RPSL configuration
Kiosk ADD / HOT Fixes
Partner Support web site
Questions
NCR Confidential

3. Introduction Who we are - Partner Lab Staff
Jeff Semk
Manager
Tom Shonk
SR. Software Analyst
Mark Weimer
SR. Software Analyst
Hap Cohen
Software Analyst
OPEN
Retail experience!
Combined 100+ years of NCR experience in Retail
The Partner Lab is Part of the NCR Engineering Organization
Close ties to standard product development projects
Access to NCR platform hardware and software engineers
NCR Confidential

4. Introduction Role of the NCR Interact Partner Lab
What We Do:
For active Advanced and Premier Partners, we provide up to 24 hours of gratis technical support per year. Additional hours are available on a time and materials basis through NCR Professional Services.
Provide direct software development support to Retail application providers who are porting their apps, or developing new apps, for NCR Retail POS and Kiosk hardware. We can help you accelerate your development!
Support is provided based on the Partner’s use of NCR’s supported O/S images and Retail Platform Software (RPSW or RPSL)
We can help configure your Platform Software and Drivers to match your hardware configuration
Limited assistance and documentation will also be provided for those Partners using direct write interfaces to NCR peripherals.
NCR Confidential

5. Introduction Role of the NCR Interact Partner Lab
Out of Scope:
The Partner Lab does not provide field support for installed systems
The Partner Lab does not provide hardware support, or support for third party peripheral devices
The Partner Lab does not provide support for non-NCR released operating systems
The Partner Lab does not provide source code or application development
The Partner Lab does not provide support for application software such as Advanced Store, Fastlane, Retalix, etc.
See “Introduction to the Retail Partner Lab” document for full description of services (available on Partner Lab web site)
NCR Confidential

6. Introduction How to Engage the NCR Partner Lab
Call Partner Lab general number or
Call or Jeff Semk (
Correspond directly with one of our Partner Lab Engineers if an ongoing issue
Be prepared to provide detailed description of the problem and environment (Which hardware? Which O/S? OPOS? JavaPOS?...)
Partner Lab Engineers are assigned to help you based on skill set and bandwidth
NCR Confidential

7. Introduction Partner Support Web Site
The Partner Lab provides a technical support web site via the Partner Portal login
NCR URL:
Partner Lab Web Site Contents
Introduction to the NCR Retail Partner Lab Document
Convenient Pointers, arranged by NCR product, to helpful information
Pointers to Online Publications and Retail Platform Software technical support files (Drivers and Patches), technical notes
Retail Products Facts Flash
NCR Confidential

8. How to install systems
The Operating System is normally ordered and pre-loaded at the factory. Contact ScanSource to make sure you order the correct unit feature.
If a recovery image is required it can be ordered through normal product ordering processes assuming all licensing requirements have been fulfilled. Contact Scansource for any recovery image.
RPSW software is available on the NCR web site. 4.x.x.x (and earlier versions) and their latest patches can be downloaded directly from the site.
RPSW version 5.x.x.x must be requested using the contact on the site. The software will be sent to you using our mass transit facility. Any additional patches can be downloaded from the site.

9. How to install systems Microsoft Windows (32 and 64-bit Versions)
CHOICE OF OPERATING SYSTEMS
Microsoft
Linux
Microsoft Windows
(32 and 64-bit Versions)
Linux (SLEPOS 11 SP3)
OS Pre-load options
NCR OPOS and JavaPOS
(32-bit and 64-bit)
(32-bit and 64-bit)
Open platform support software solutions for Windows and Linux with a robust platform software suite for ease of integration
Our open platform supports software solutions for both Windows and Linux with a robust platform software suite for ease of integration.
We offer Windows Embedded POSReady 7, Windows Embedded POSReady 2009, Windows 7 Professional.
We also offer SUSE Linux Enterprise for Point of Service (SLEPOS 11 SP2).
In addition we have a pre-loaded operating system option, and we also provide NCR OPOS and JavaPOS drivers for peripherals.

10. How to install Systems Windows Operating System Images
Terminals
Class
Mother-
Board
POSReady
2009
POSReady 7
Windows 7 SP1
Windows 8.1 Capable
32 bit
64 bit
Current
RealPOS XR7
7702
Monaco X
RealPOS 82XRT
7606
Pocono –Q67
RealPOS 40
7600-1x
Lanier
RealPOS 40 Rel 2
7600-2x
Lanier II
RealPOS 60
7601-1x/2x
Kingsway – GL40
RealPOS 60 Rel 2
7601-3x/4x
Riverside
RealPOS 72XRT
7616
Bristol II
RealPOS 25
7610-1x/3x
RealPOS 25 Rel 2
7610-5x
RealPOS 50
7611
SelfServ 60
7409
Bristol
RealPOS 23
7649
RealPOS 35
7643-1x
RealPOS 35 Rel 2
7643-2x
MGC
7641
Discontinued (Legacy)
RealPOS 70
7402
Darlington
RealPOS 70XRT
7403
RealPOS 80/80c
7457/8-3x/4x
RealPOS 80XRT
7459
Talladega
SCER – not generally released
Not possible, no Intel drivers

11. How to install systems PI VS Image X
All non-PI images (image-x) require a NCR USB bootable media that can only be obtained by ordering the media from ScanSource.
Partition Image operating systems require the PI boot cd (D370_0605_0100_1702 or later).

12. How to install systems 32 bit VS 64 bit For PI images (32 bit only):
Create the PI boot cd from the ISO.
Boot from it by selecting the CD-ROM at s/w boot (F8)
Insert the operating system DVD when prompted.
For WIM Images (64 bit or 32 bit Windows7):
Boot from the USB device and select the proper Operating System Image to deploy.

13. Windows RPSW Configuration
Install RPSW by running the MSI installation program
If installing on a windows7 based Operating system you must run the installer with Administrator privileges. Failure to do this will result in problems using the software.
Install the latest patch using the instructions located on the web site. Patches must be installed from a command prompt with administrative privileges if running in any form of Windows7.
If JavaPOS is required for your customer you must chose the manual install option when prompted during the install process and select JavaPOS.

14. Windows RPSW Configuration
Printer Configuration

15. Windows RPSW Configuration
Cash drawer configuration

16. Windows RPSW Configuration
Mother board Cash drawer configuration

17. Windows RPSW Configuration
USB MSR configuration

18. Windows RPSW Configuration
Wedge MSR configuration

19. Windows RPSW Configuration
Printer Data Capture set up

20. Windows RPSW Configuration
Printer Data Capture set up

21. Windows RPSW Configuration
General Data Capture set up

22. Windows RPSW Configuration
General Data Capture set up
Getting the logs:
Set up the datacap logging levels that you want
Reboot the system
Get the problem to happen
Select the “Create Diagnostic file”
This will collect all of the datacap files and place them in a .zip file in c:\programData\NCR\RSM\Diags on a windows7 operating system
The file name will be in the format of RSM_” date (yyyymmdd)”_ “time of day (hhmmss)”.zip

23. Linux RPSL Configuration
Obtain the Linux operating system image from ScanSource
Obtain the latest RPSL for your version of Linux operating system from ScanSource
Current latest supported O.S. is SlePOS 11 sp3
The use of any other Linux operating version is not supported

24. Linux RPSL Configuration
To install the operating system
Boot from the PI boot dvd
Select menu item 1 from the boot menu
Insert the SlePOS image DVD when prompted
Insert the TermConfig dvd for the linux release you are using when prompted. This software is used to help configure the NCR devices.
Reboot the machine (log in as root with password of slepos11)

25. Linux RPSL Configuration
To install RPSL
Get to a command prompt and type“startx”
Copy the RPSL.x.x.x. jar file onto the hard drive
Install the Java run time environment of your choice
Navigate to the directory that has the RPSL jar file
Type “java –jar RPSL.x.x.x.jave –console” and answer the installation questions as prompted
Reboot the terminal

26. Linux RPSL Configuration
How to get and install Linux & RPSL
To run the FtClientLE configuration
Log in as root
Type “startx”
Type “sh /usr/loca/NCRRetail/FitClientLE/FitCleintLE.sh”
After the utility comes up you can start configuring your devices

27. Linux RPSL Configuration
Printer configuration

28. Linux RPSL Configuration
Printer configuration

29. Linux RPSL Configuration
Printer configuration

30. Linux RPSL Configuration
Scanner configuration

31. Linux RPSL Configuration
Scanner configuration

32. Linux RPSL Configuration
Scanner configuration

33. Linux RPSL Configuration
Scanner configuration

34. Linux RPSL Configuration
MSR Configuration

35. Linux RPSL Configuration
MSR Configuration

36. Linux RPSL Configuration
MSR Configuration

37. Linux RPSL Configuration
MSR Configuration

38. Linux RPSL Configuration
MSR Configuration

39. Linux RPSL Configuration
Data Capture setup example

40. Linux RPSL Configuration
Data Capture setup example

41. Linux RPSL Configuration
Data Capture setup example
Getting the logs
After changing the DatCap.conf file, restart the terminal
After the error is duplicated run: “/usr/local/NCRRetail/scripts/PackLogs.sh”
This script will collect all of the datacap files and place them in a .gz file in the root directory

42. Questions????