1. Employee Attitudes and Their Effects
Chapter 9
Employee Attitudes
and
Their Effects

2. THE NATURE OF EMPLOYEE ATTITUDES•
Positive affectivity
- Optimistic
- Upbeat
- Cheerful
- Courteous
• Negative affectivity
- Pessimistic
- Downbeat
- Irritable
- Abrasive

3. THE NATURE OF EMPLOYEE ATTITUDES
• Job Satisfaction •
Elements
• Job satisfaction
• Behavioral intentions
• Individual Focus
• Morale
• Overall or Multidimensional
• Stability of Job Satisfaction
• Environmental Impact
• Spillover effect
• Importance
• Level of Job Satisfaction

4. THE NATURE OF EMPLOYEE ATTITUDES
• Job Involvement - •
Degree
Organizational Commitment
- Loyalty
Work Moods
- Changeable

5. EFFECTS OF EMPLOYEE ATTITUDES
• Psychological withdrawal •
Physical withdrawal
Employee Performance
• Performance-satisfaction-effort loop
Turnover

6. EFFECTS OF EMPLOYEE ATTITUDES
Figure 9-3
Relationship of
job
satisfaction to
turnover
and
absences

7. EFFECTS OF EMPLOYEE ATTITUDES
• Absences and Tardiness •
Theft
Violence
Other Effects
• Organizational citizenship behaviors

8. STUDYING JOB SATISFACTION
• Job satisfaction survey •
Benefits of Job Satisfaction Studies
• Monitoring Attitudes
• Additional Benefits
Ideal Survey Conditions
- Top management supports
- Employees involved in planning
- A clear objective exists
- Study design & administration is sound
- Management takes follow-up action
- Communicate results and action plans to employees
Use of Existing Job Satisfaction Information

9. STUDYING JOB SATISFACTION
Figure 9-5
Examples
of job
satisfaction–
related
information
frequently
available in
organizations

10. SURVEY DESIGN AND FOLLOW-UP
• Types of Survey Questions •
Closed-End Questions
• Open-End Questions
Critical Issues
• Reliability
• Validity
• Social desirability bias

11. SURVEY DESIGN AND FOLLOW-UP
• Using Survey Information •
Communicating the Results
• Comparative Data
• Employee Comments
• Committee Work Follow-Up
• Feedback to Employees
CHANGING EMPLOYEE ATTITUDES

12. ?
Questions