1. 2014 Redrock Software Conference 160 Characters Or Less Communicating With Students Through Trac With Iliana Ramos And Jennifer Turley

2. 2014 Redrock Software Conference Overview Setting up email options Configuring Text Alert Options Different methods of sending emails Different methods of sending texts

3. 2014 Redrock Software Conference Configuring SYSTEM Email Preferences

4. 2014 Redrock Software Conference Configuring USER Email Preferences Your account must have a email in order to send the Message, Email or Text to the students.

5. 2014 Redrock Software Conference Configuring CENTER Email Preferences The center is required to have a “Center Email Address” to send Confirmations and Canceled appointments.

6. 2014 Redrock Software Conference Setting up appointment email prefs

7. 2014 Redrock Software Conference Additional Send Email Options

8. 2014 Redrock Software Conference Sending Emails to Faculty

9. 2014 Redrock Software Conference Messages Settings Before sending messages, you need to create the message types, and indicate which groups can send which types of messages. Messages are a way for you to manually send an email to students through the Trac product. Messages can be sent to a particular student, or to an entire group of students.

10. 2014 Redrock Software Conference Sending Messages

11. 2014 Redrock Software Conference Text Alerts Text Alerts allow you to : Send appointment confirmation/cancellations via text Remind Students/Consultants of their appointment by text shortly before the appointment time. Send a text to Students currently visiting your Center. Broadcast messages by text to Students who have “opted in”

12. 2014 Redrock Software Conference Text Alerts System Requirements Trac 4.0 Web and Engine updates Current Maintenance Agreement with Redrock Support Trac Server must have ability to make outbound http/https connection to msgtrac.com Trac Server must have ability to receive incoming http/https connection from 63.224.138.155

13. 2014 Redrock Software Conference “Opting In” to Text Alerts Students can “opt in” to receiving text alerts from their main menu by sending a text to the address generated. Once Activated, Students can determine the amount of time prior to their appointment they want to receive the text alert.

14. 2014 Redrock Software Conference “Opting In” to Text Alerts from the Admin View Administrators can also assist students looking to opt in to text alerts by generating the activation code on the student profile.

15. 2014 Redrock Software Conference “Opting In” to Text Alerts from the Kiosk Any student that has not opt in to receiving Text Alert will be asked if the want to receive a Text Message when the consultant is ready to see them.

16. 2014 Redrock Software Conference Sending Text Messages to Students Option 1: Students that have opted in to receive center bulletins can be texted when they visit a center.

17. 2014 Redrock Software Conference Sending Text Messages to Students Option 2: To broadcast a message to all students that have opted in to text messages, search for the students, and choose to send a note. You can then choose to send a text message as the note format.

18. 2014 Redrock Software Conference Conclusion There are a lot of different ways to keep Students and Consultants notified about appointments coming up, or other information that they need to stay up to date with their schooling. Take advantage of the options that you have! Redrock Software