1. SITA - DHET NC(V) Certification Action Plan Presentation to the Parliament Portfolio Committee on Higher Education and Training 10 June 2015

2. To provide the Programme of Action to resolve the NC(V) certifications backlog within 12 months 2 Purpose

3. 3 Agenda  Background  Previous Efforts  Key Constraints/Issues  Programme of Action  Project Governance Capability  Project Execution Capability  New Capability  Programme Effect on Timeframes  Summary

4.  In 2011 the Minister of Education mandated that all NC(V) certificates must to be issued by Umalusi backdated to 2007 November exams  The issuing of certificates commenced in April 2013 4 Background

5.  A number of escalations were made by DHET, which led to SITA considering appointing an external Service Provider to clear the backlog in 2013  A Request for Information (RFI) and a Request for Bid (RFB) were published. Three Service Providers responded to the RFI and two continued to respond to the RFB  In the responses to the RFB from the Service Providers they expressed their inability to commit to set target dates because of the many dependencies in the execution of the certification process  The RFB was cancelled after mutual consent between DHET and SITA towards the end of 2013 5 Previous Efforts

6.  Certification Process is manually driven requiring dedicated human resources from both DHET and SITA  The current process will result in the backlog only eliminated after 2.5 years  There are few resources with the required knowledge of the certification business rules  Current IT system is complex and difficult to maintain 6 Key Constraints/Issues

7.  DHET to dedicate six (6) resources fulltime to the certification process  Umalusi to reduce response time to 1 day  SITA to: a.dedicate 2 experienced resources fulltime on project b.dedicate 2 additional resources on analysis of results c.insource 2 experienced resources from Umalusi d.hire a project manager who will lead a single team (DHET, SITA, Umalusi) in resolving the backlog 7 Programme of Action

8. 8 Project Governance Capability LeverNameCurrentNew Deputy CEOMboneli Ndlangisa2%5% ExecutiveDaniel Mashao5%10% Head of DepartmentEdgar Maragela5%10% Senior Manager (Technical)Andre Taylor10%15% Senior Manager (Support)Monwabisi Matyolo10%15% ManagerErick Kubayi15%  Monitor and evaluate progress  Mitigate all identified issues/risks  Manage client communication

9. 9 Project Execution Capability RoleNameCurrentNewChanges System DeveloperL. Heuer30-40%60%Provide training on DHET business in addition to current role System DeveloperA. Gerber40-50%50% Database AdminH. Botha40% System DeveloperT. Sehloho50%100%To be trained on DHET business System DeveloperL. Britz50%100%To be trained on DHET business System DeveloperM. Letswalo50%100%To be trained on DHET business Business SpecialistG. Booyse0%100%Insource from Umalusi Business SpecialistU. Bardenhost0%100%Insource from Umalusi

10. 10 New Capability  SITA will appoint services of an independent reputable software development service provider to acquire the following capabilities ▪ Project management ▪ Software development ▪ Software testing ▪ Software implementation  The service provider will provide all resources and services for all identified requirements

11. 11 DHET (days) SITA (days) Umalusi (days) Total days per Cycle (days) Backlog estimate (Months) Current1211312 30 Improved6516 12 Programme Effect on Timeframes

12.  Commit six resources at DHET fulltime  Commit six resources at SITA fulltime, plus a project manager to lead backlog resolving team efforts  Umalusi to commit to 1 day turn around time  Shorten the backlog processing period from 30 to 12 months  Collaboration amongst all stakeholders 12 Summary

13. Thank You