1. Md.Shadan Zeb Khan Senior Divisional Security Commissioner/RPF
Haj: Logistic Issues
Md.Shadan Zeb Khan
Senior Divisional Security Commissioner/RPF

2. Ai naam-e-Tu k behtreen sar aghaaz Bee naam-e-Tu naama kai kunam baaz

3. Phases in Haj
Haj logistics can be best managed if we plan properly for all the four phases:
PRE-DEPARTURE(from embarkation points in India)
ARRIVAL PHASE
CORE HAJ PHASE
DEPARTURE PHASE
Madina/Makkah movement

4. Before Departure from India
Take a Haj umrah guide book, a Dua book,etc along
Ensure Name on baggage by permanent marker,photo also and one print out of name n address with cover no inside baggage also
Medicines from India for those on medication
Charger,multiplugs,NO VALUABLE IN CHECK-IN BAGGAGE
MAKE THREE COPIES OF PASSPORT-SCAN,keep one in India
Ticket+Passport+Money, essential medicines in handbag,check before boarding
Pay attention to periodic announcements,advisories and notices during travel n while in hotel/buildings

5. Before Departure from India-2
Educate about DOs n DONTs for airlines-liquid, food…..
Note gate number of entry before entering the Haram
Caution pilgrims about Pick pocketers, mutated beggars,
Familiarization with different facilities and places related to rituals
Instructions about noting of Tent number,street number,pole number ,etc.
Educate about lost baggage cases

6. Before Departure from India-3
Correct information regarding distance of buildings from the Haram in Makkah and Azizia be given to pilgrims
Elevation issues in Makkah
Limitations of lifts in the buildings
Toilet and kitchen on sharing basis
No strict segregation of males and females in buildings(mahram-ghair mahram)

7. Before Departure from India-4
2 to 13 bedded rooms in buildings
Availability of wheel chairs
Educate pilgrims about Maktabs and Moallims
Problem of space in Mina and food related issues in Mashaer area
1.5 lakh soldiers, volunteers by Saudi authorities
Desks in IHPO
Assistance centres by saudi authorities at different locations

8. Makkah Street on Fridays

9. Arrival Phase
If landed at Madina and then coming to Makkah-High expectations
High temp—harsh
Avoid cool zamzam
Deaths due to getting lost
Deaths during saee
Traffic hazards-accidents
Haram Task Force
Deaths because of chronic illness
Lift hassles

10. A view of the Ka’aba
Previous view
Latest view

11. Arrival phase-2 Need to make pilgrims aware about Snatchings,
frauds related to ATM,recharge coupons,ADAHI COUPONS
Theft of cash n belongings from buildings, or during rituals
Taxi fraudsters
Young women taking taxi….precautions
Over 3000 CCTV cameras installed. U r watched,don’t touch anything which is not yours
Educate pilgrims not to over exert for umrah/other rituals and to maintain good health for Haj

12. Mashaer Area Orientation

13. CORE HAJ PHASE-Mina Movement
Take adahi coupon or……
Note down Mina Control Room phone numbers
Distribution of Metro tickets to pilgrims(in buildings)as per pre-anotified schedule. Pilgrims should remain present in their rooms/buildings otherwise…DON’T FORGET TO TAKE METRO TICKET(wrist band).
Distribution of Mina card,etc by Moallim
Keeping minimum required essentials and food items for Mashaer region stay.
Mina Movement- by Road on 7th Zulhijja (post Maghrib/Isha)- pilgrims to be available in buildings (keep folding mat, etc also for Muzdalifa)

14. Metro ticket(RFID Bracelets)
Colour coding
Bracelet with locking pin

15. Pilgrims wearing metro ticket bracelet
Pilgrims inside train
Close view of bracelet

16. A scene of Mina Movement

17. In Mina Remembering street no, pole number and tent number
Locating Indian haj pilgrims Office,Mina
Keeping a Mina map
Pilgrims to be pre-briefed about limitations at Mina camps
Indian officials present in each Maktab office
Assistance and information desks in Mina

18. Metro train Advantages Limitations
Certainty of reaching in time
Certainty of being in the limits of Arafat/Muzdalifa
Less travel time
A unique experience, for many its first-time in life
Flexibility of timings
Safer mode of transport
Can be used for 6 days i.e for rami also
No fear of getting stuck in jam or bus being out of order,etc
Long ques keep pilgrims waiting for long sometimes
May have to travel without proper seat
Walking long distance for reaching the assigned metro station for boarding the train
Locating the assigned camp is difficult…….lost pilgrims

19. Metro train
Expanse
Train view

20. Metro Train
Metro trains services are available between Mina and Arafat. Trains start from the evening of 7th Zulhijja and continue till 13th Zulhijja.
There are three metro stations in Mina:
Mina-1 station is nearest to Jamarat. Pilgrims should be advised to use this station for Rami also.
Mina-2 station is in the centre of Mina
Mina-3 station is on the border of Muzdalifa

21. Mina Station

22. Steps in boarding the train
Reaching the designated station as per colour of your ticket
Standing in que outside station
Using stair to reach outer part of the platform
Waiting at outer platform for glass doors to open for entering the inner platform from where the train will go.
Opening of the glass doors for entry on inner platform with the arrival of train
All trains will not stop at your station.

23. On Way to metro station
Waiting outside station
Outside metro station

24. Crowd distribution at stations

25. On way to metro train
Waiting on inner platform
Boarding the train

26. Inside view of train
Pilgrims standing
Seating arrangements

27. A movie on Metro train

28. Waiting to board/travelling

29. Pilgrims boarding the train

30. video

31. video

32. video

33. Metro train-2
On 7th and 8th Zulhijja, all trains are run from Mina to Arafat only. Total journey time between Mina and arafat is minutes only.
On 7th and 8th Zulhijja, no train will stop at Muzdalfa stations
Metro train tickets are colour coded for the purpose of boarding station in Mina.
Metro train tickets in the form of RFID wrist bands, are valid for all six days when the metro is run
In case of loss of ticket for whatever reason, no duplicate is available, neither the ticket is sold in market
At all the stations of Mina, Muzdalfa and Arafat, Indian volunteers with Indian flag or donning a cap, may be approached for help and guidance

34. Metro train-3
In Muzdalifa also, there are three metro stations, namely Muzdalfa-1, Muzdalfa-2 and Muzdalfa-3
Trains stop at Muzdalfa stations only 9th Zulhijja onwards
Pilgrims may get down at whichever station of Muzdalfa it stops because here purpose is to stay in the night of 9th Zulhijja in Muzdalfa. Therefore, In Muzdalfa, station number is immaterial.

35. Metro Train-4 Arafat Movement
In Arafat also, there are three metro stations viz; arafat-1, Arafat-2 & arafat-3.
Trains starting from Mina-1, will generally terminate at Arafat-1 and likewise….
DON’T FORGET TO KEEP ARAFAT/MINA MAP and other essentials, before leaving the Mina camp for Arafat movement.
After reaching Arafat on 8th night or 9th morning, please look for your tent on the map or Indian volunteers for help.
Trains for return from Arafat on 9th Zulhijja, start from afternoon of the same day itself.

36. Arafat

37. Metro Train-5 Muzdalfa movement
There is heavy rush during return from Arafat on evening of 9th Zulhijja, as most of the pilgrims want to move from Arafat to Muzdalfa during Maghrib time.
Don’t panic by seeing the rush, be in groups.
Waiting time at Arafat stations may be longer
Pilgrims may board from any station in Arafat and should get down at any station of Muzdalfa, where it stops.
DON’T FORGET TO COLLECT STONES from Muzdalfa for rami

38. Muzdalifah

39. Metro train-6
On the morning of 10th Zulhijja, pilgrims move back to Mina.
Those who want to go for rami without going to their tent in Mina, should get down at Mina-1 station as its nearest from the Jamarat.
Others may get down at stations which falls nearer to their tent.
Metro trains are available for all the four days for Rami i.e 10th, 11th, 12th and 13th Zulhijja

40. Metro:Precautions Travel light: keep minimum luggage
Travel in groups to help pilgrims in need specially old,women,sick,etc
When in confusion or get lost, look for indian volunteers with flags/caps
Follow the instructions properly
Mind your step for gap between platform and the train

41. Jamarat

42. Rami Going for Rami using pedestarian street
Pilgrims stoning the satan

43. Rami Try to go for rami in groups
Don’t keep anything except stones,drinking water , umbrella while going for rami.
Before entering Jamarat, pay attention to announcements
IHPO deploys around 100 officials and more than 500 volunteers for guiding the lost pilgrims to their tent. They all carry National Flag with them for identity.

44. Health issues
Besides referral saudi hospitals, two hospitals one each in Makkah and Azizia
Every branch has a dispensary
In Madina also, there is a hospital
There are around 8-10 ambulances at the service of pilgrims round the clock
Doctors and paramedics are available on call and also visit buildings where pilgrims are living

45. Steps to prevent Lost pilgrim cases
Educate pilgrims that
Sim card/phone most useful in tracking, keep it always charged and on
Importance of keeping I card, wrist band, visiting card of the building/hotel always with them
Familiarization with the National Flag
Keeping a map of Makkah, Azizia, Madinah, Mina,etc
Remaining in group, doing first umrah in group
Keeping phone numbers of haj officials

46. Tawaf-e-Zyarat May be done on 10th/11th/12th Zulhijja
Have to go and come back on foot from Mina to the Haram or may get bus/taxi
Many pilgrims go to their buildings in Makkah/Azizia after the tawaf-e-zyarat and do not come to Mina for night stay.
To control rush in the Haram, pilgrims are transported from Mina to Makka/Azizia in two phases: first on 12th evening and second on 13th afternoon.
Bus drivers sometime play mischief and advice pilgrims to get down before reaching their buildings.

47. Departure phase
This phase is characterised by heavy rush in hospitals/dispensaries, cash loss, departure ticket loss, requests for preponing of departure ticket, shopping, etc
City check-in of baggage, weight and size-limit of baggage
Every pilgrim is given only 3 baggage tags(two for luggage and one for cabin/hand bag)
Be in your building/hotel when baggage is to be collected as per pre-notified schedule.

48. City check-in of baggage
Baggage is collected at least 24 hour before the time of departure of your flight.
In Madinah, because of pilgrims’ being preoccupied with obligatory 40 time salath, baggage may be collected much in advance.
Excess baggage may be booked though saudi Post/ Couriers, etc
Zamzam is not allowed in baggage or hand bag.

49. QUESTIONS/OBSERVATIONS???
THANK YOU