1. Copyright © 2004 South-Western. All rights reserved.10–1 Learning Goals Describe the theories on motivation. Describe how firms can enhance job satisfaction and thereby enhance motivation.

2. Copyright © 2004 South-Western. All rights reserved.10–2 Theories on Motivation Motivation of employees is influenced by job satisfaction–the degree to which employees are satisfied with their jobs Hawthorne Studies Equity Maslow Reinforcement Herzberg (+ and -) X,Y,Z Expectancy

3. Copyright © 2004 South-Western. All rights reserved.10–3 Summary of the Hawthorne Studies Exhibit 10.1

4. Copyright © 2004 South-Western. All rights reserved.10–4 Maslow’s Hierarchy of Needs Exhibit 10.2

5. Copyright © 2004 South-Western. All rights reserved.10–5 Summary of Herzberg’s Job Satisfaction Study Exhibit 10.3

6. Copyright © 2004 South-Western. All rights reserved.10–6 Theory X and Theory Y Employees dislike work and job responsibilities and will avoid work if possible Employees are willing to work and prefer more responsibility Theory X Theory Y Supervisors cannot delegate responsibilities Supervisors should delegate responsibilities, which will satisfy and motivate employees Supervisors’ View of Employees Implications Exhibit 10.4

7. Copyright © 2004 South-Western. All rights reserved.10–7 Example of Equity Theory Exhibit 10.5

8. Copyright © 2004 South-Western. All rights reserved.10–8 Summary of Reinforcement Theory Exhibit 10.6

9. Copyright © 2004 South-Western. All rights reserved.10–9 Enhancing Job Satisfaction and Motivation Adequate compensation program –Merit system –Across-the-board system –Incentive plans

10. Copyright © 2004 South-Western. All rights reserved.10–10 Developing a Proper Compensation Plan Guidelines for compensation plans that motivate employees: –Align w/business goals. –Align w/specific employee goals. –Achievable goals. –Allow employee input.

11. Copyright © 2004 South-Western. All rights reserved.10–11 Enhancing Job Satisfaction and Motivation (cont’d) Flexible work schedule (flextime) Job enlargement Job enrichment Job rotation

12. Copyright © 2004 South-Western. All rights reserved.10–12 Small Business Survey Do Employees Want More Influence in Business Decisions?

13. Copyright © 2004 South-Western. All rights reserved.10–13 Empowerment Empowerment and participative management –Management by objectives (MBO) Teamwork –Open-book management

14. Copyright © 2004 South-Western. All rights reserved.10–14 Next Time Read chapter 18 In text study guide Congratulate GROUP!!!! Have a GREAT WEEKEND !!!!