1. SOUTHWEST AIRLINES $ Mo Money Mo Problem $

2. HUMAN RESOURCES STRATEGY:  focus on create a culture of caring for people in the totality of their lives, not just at work.  wages are higher than avarege in the airline industry  employees are treated like customers  good comunication between workers

3. HUMAN RESOURCES STRATEGY:  the company gives employees freedom from centralized policies and teaches them to care  the people are still the most important factor  they know that how you treat your employees determines how they treat the customers

4. SOUTHWEST AIRLINES $ Mo Money Mo Problem $