1. 1 Project IPGO 2010 The Early Birds Anne Theiss Pedro José Rubio Martínez Espen Nilsen

2. 2 Content Basic Information Quality Costs Vision, Mission and Values Product Design Operations Technology Process Design

3. 3 Basic Information The Eat Out Group S.L. owns and operates fast-food restaurants Headquater Barcelona/Spain Basic Information

4. 4 Collaboration of many fast food companies Restaurants are franchise companies  Pans & Company  Bocatta  Loja das Sopas  Fresh&Ready  Pastafiore  Fresc Co  Abbasid  And more… Basic Information

5. 5 History foundation Pans & Company(1991) and Bocatta(1986) In the 90's, both chains had a spectacular growth end of the 90s both decided to join efforts in one group 2003 Eat Out created with the named brands Basic Information

6. 6 Some numbers 650 restaurants 85 million of costumer/year 14 brands 8 countries (Spain, Portugal, Andorra, Italiy, Saudi Arabia, United Arab Emirates, India, Guatemala) Turnover of 300 million euros Basic Information

7. 7 Some Numbers Basic Information

8. 8 Competitors Each other fast food company which is not in the eatout group Basic Information

9. 9 Prevention Costs Staff training Clear requirements Costs related to products searching Researching new market opportunities and promotions Quality Costs

10. 10 Appraisal Costs Design review Quality control tests Pre-release out-of-box testing by customer service staff Quality Costs

11. 11 Internal Failure Wasted tester time Wasted marketer time Wasted advertisements Opportunity cost of late shipment Quality Costs

12. 12 External Failure Costs Investigation of customer complaints Emission of new products Lost sales Lost customer goodwill Discounts to resellers to encourage them to keep selling the product All other costs imposed by law Quality Costs

13. 13 Competitive Advantage Differentiation Cost Award winning franchise systems Vision, Mission and Values

14. 14 Mission “Our goal is to go beyond expectations of our consumers, franchisees, collaborators, shareholders and suppliers, day after day, in order to make them feel integrated and attached to a common and differentiated project that creates hopes, proud, satisfaction and profitability, joining our efforts in the field of Mediterranean food” Vision, Mission and Values

15. 15 Values Positive attitude Value creation Teamwork Collaborator orientation Proud of our company Customer satisfaction Vision, Mission and Values

16. 16 Actions Strong focus on human resources  Social involvement  Promoting initiatives made by workers (free flow of ideas)  Solidarity club  Únicos – info channel Vision, Mission and Values

17. 17 Product Design

18. 18 Internet Using the Internet to keep in contact with the suppliers Intranet gives a status about what was sold and how much goods are still available Keeping contact to other restaurants via E-Mail or Messengers Keep in contact with the eatout group Operations Technology

19. 19 Computer Integrated Manufacturing Food will be insert in Machines for example French Fries to get always same food Defined algorithm to created a sandwich with help of machines/robots Operations Technology

20. 20 Enterprise Resource System To define new amount of the next order To revise the amount of people working at a shift Comparison with other restaurants Reviewing which sandwich sold the most or which ingredients are questioned Favorite flavors and combinations of ingredients Information used to create new products Operations Technology

21. 21 Flow Chart Sandwich Process Process Design

22. 22 Flow Chart Blueprint Process Design

23. 23 Thank you for your attention.