1. Speaking a Different Language? Andy Ekinsmyth West Sussex County Council

2. This talk will cover  The key outputs of our street scene and Household Survey consultations  How the public and engineers speak a different language  How we might align delivery to meet public aspirations

6. Basic Difference  The function i.e. what it does  Whether it looks and feels right  Contradiction between whether the design is for form or function.

7. Objectives  Safety – statutory obligation, user needs  Serviceability – availability, integrity, reliability, condition.  Sustainability – costs, value to the community, environmental contribution

19. Parking Issues Not GoodGood

20. What do our customers think?

22. Engineer Speak - Roads  Cracking  Crazing  Spalling  De-lamination  Edge breaks  Pot holes  Rutting  Thrust  Heave  SCRIM  Deflection  Fatting up

23. Everybody Else  Good  Bad  OK  And others phrases!

30. Our Other Problem £ The lack of it!

31. Improvements During Maintenance Work?  47% of respondents indicated that street scene should be improved whilst 53% did not.

32. What are we doing?  Roads and footways – timing of works, choice of materials, addressing funding issues (prudential borrowing)  Grass cutting – increased frequency  Co-ordination of roadworks – TMA, road works database, work with utilities, long term planning.

33. What are we doing?  Parking – effective enforcement / parking zones, TMA  Trees and hedges – a difficult one but we are working on it

34. Service Delivery  Match our service type and level to customer needs  Maintain a record of what materials are suitable in specific locations  Keep a stock of those materials for use  Determine where a 2 nd visit to emergency response is warranted.  New contract arrangements to achieve this