1. 1 Wymagania informacyjne uzytkownikow bibliotek akademickich 21 wieku Maria Anna Jankowska University of Idaho Library Biblioteki XXI wieku. Czy przetrwamy? Lodz 19-21 Czerwca, 2006

2. 2 Users’ Information Needs in Academic Libraries of the 21 st Century Maria Anna Jankowska University of Idaho Library Libraries in the 21 st Century: Will They Survive? Lodz, Poland, June 19-21, 2006

3. 3 "A person's a person, no matter how small." - Dr. Seuss

4. 4 1. What do users think about today’s libraries? 2.What do users expect from today’s libraries?

5. 5 What do users think about today’s libraries?  In 2005, the “Library” as a brand is closely connected with “Books”  Borrowing print materials is the most popular library service  Only 6% of total respondents were satisfied with their libraries Source : Perceptions of Libraries and Information Resources, OCLC 2005

6. 6 Major OCLC survey findings  In different group users the college students use both physical and electronic libraries resources the most  Most users are not aware of libraries’ electronic information resources

7. 7 Libraries matter for users as:  Place to study  Building with books  Free information  Friendly people

8. 8 Users’ information- seeking behaviors  84% respondents use search engines as the first tool in information search  1% users begin their search using a library website  Users like to self-serve for information

9. 9 How do give your users what they need and want?  Do not decide for them  Ask your users to evaluate quality of library services and resources  Carry out ongoing measurements  How does LibQUAL +TM benefit libraries?

10. 10 About LibQUAL + TM  The survey is as part of the American Research Libraries measures initiative  It evaluates users’ perception and expectation of their library’s service quality by measuring the gaps between minimal, desired and perceived levels of service

11. 11 Evaluate library service quality in three dimensions  Affect of Service (AS)  Information Control (IP)  Library as Place (LP)

12. 12 Affect of Service (AS)  AS: measures the human aspect of library services (readiness and willingness to help users, and the knowledge to answer users’ questions, etc.)

13. 13 Information Control (IP)  IP: measures ability to navigate library resources independently (access to print and electronic resources, library website, document delivery, comprehensive collections, business hours, etc.)

14. 14 Library as Place (LP)  LP: measures the library environment and location (space, comfort, learning environment).

15. 15 LibQUAL + TM Assessment Results  The greatest users’ priorities  The library’s greatest strengths  The greatest users’ satisfactions  The highest users’ dissatisfactions

16. 16 Dimensions Greatest PrioritiesGreatest StrengthsGreatest Satisfactions Greatest Dissatisfactions All Users IC A library website enabling me to locate information on my own. Print and/or electronic journal collections I require for my work. Making electronic resources accessible from my home or office. AS Employees who are consistently courteous. Readiness to respond to users’ questions. Giving users individual attention. Employees who deal with users in a caring fashion. LP Community space for group learning and group study. Quiet space for individual activities

17. 17 Key Findings of the Survey  The human aspect of library services is the greatest strength of the UI Library  Users highly value the library as a comfortable community space for group learning and a quiet place to study  The inadequacy of the print and electronic journal collection to support learning and research in all disciplines and the difficulty finding electronic databases and resources were perceived as the greatest weaknesses of the library

18. 18 More findings  Improving navigation of the library Web site and increasing the print and electronic journal collections should be the greatest priorities for the library  Library users expect the library to help them find, use, and evaluate information in order to stay abreast in their disciplines by creating more online tutorials, resources, subject guides, and information literacy instructions

19. 19 Overall the UI Library scored higher in user perceptions (7.01 perceived mean) than the other 202 academic libraries in the United States and abroad - Desired Mean ▲ Perceived Mean ▬ Minimum Mean

20. 20 Will the libraries in the 21 st century survive?  Our USERS will determine the future of the 21 st century libraries  Our USERS will shape their structure, services, and demand for resources

21. 21 Thank you for your attention!