1. Operational Auditing--201012-1 Auditor Follow-up Role n Timely review n Share the results n Respect BPO’s input n Minimize BPO interference n Emphasize preventative cost of quality

2. Operational Auditing--201012-2 Auditor Follow-up Sequence n Read BPO’s response n Discuss response with BPO n Consider “give-away” items n Conduct on-site reviews n Reassess the risk n Report

3. Operational Auditing--201012-3 Win-win Considerations n Do not force preferences n Focus on the what not the how n Avoid operations abandonment n Know when to hold them and when to fold them n Never attack individuals n Resolve verbally first

4. Operational Auditing--201012-4 Audit Evaluation n General description n What worked n What did not work n Recommendations