1. CREDIT BUREAU REPORTING: What you should be asking your Collection Agency and Why? Tuesday, June 2, 2015

2. Kenlyn T. Gretz President and CEO Email: kenlyn@americollect.comkenlyn@americollect.com This is not legal advice. You should contact your company attorney for legal advice.

3. In 2014, Roughly 1 in 5 American Adults Were Contacted by a Debt Collection Agency about Medical Bills” – Nerd Wallet http://www.nerdwallet.com/blog/health/2014/10/08/medica l-bills-debt-crisis/#_ftn2

4. Medical Debt Responsibility Act

5. According to the U.S. Census, there are 245 million American adults 18 or over. According to the Urban Institute, more than one-third of adults have debt in collections. According to the ACA’s Top Market Collections, the majority of new business in the third-party collections market is for health.Urban InstituteACA’s Top Market Collections

6. Who do they report to? Big Three Credit Bureaus

7. TransUnion PO Box 1000 Chester, PA 19022 www.transunion.com 800-888-4213

8. Experian PO Box 2002 Allen, TX 75013 www.experian.com 888-397-3742

9. Equifax PO Box 740241 Atlanta, GA 30374 www.equifax.com 800-685-1111

10. Some counties still have smaller credit bureaus Usually ineffective

11. What do they know about the FCRA? Not just the agency saying: “we have to report what is true and accurate.”

12. Fair Credit Reporting Act

13. The plaintiff has two years from the date of discovering the violation that is the basis for liability or five years from the date on which the cause of action arose, whichever is earlier. Example: If the violation occurs on Jan 01, 2005, the plaintiff has until Jan 01, 2010 to file suit.

14. Fair Credit Reporting Act The plaintiff has two years from the date of discovering the violation that is the basis for liability or five years from the date on which the cause of action arose, whichever is earlier. Example: If the plaintiff discovers the violation on Jan 01, 2006, the plaintiff only has until Jan 01, 2008 to file suit as the Statute of Limitations would run from the date of discovery.

15. Fair Credit Reporting Act The plaintiff has two years from the date of discovering the violation that is the basis for liability or five years from the date on which the cause of action arose, whichever is earlier. Example: If the plaintiff discovers the violation on Jan 01, 2009, the plaintiff only has until Jan 01, 2010 to file suit because the five year statute of limitation cannot be extended by the discovery of the violation.

16. Fair Credit Reporting Act  Willful violations: $100 to $1000 per violation, attorney fees and punitive damages.  Negligent violations: only awarded actual damages and attorney fees.

17. Do they have enough FCRA compliance education?

18. Do they have a CCCO on staff? Credit & Collection Compliance Officer (CCCO) Designation (Advanced Level) Designed for the advanced professional, typically a Chief Compliance Officer, this designation provides an in-depth range of knowledge on compliance strategy in the debt collection industry.

19. Fair Credit Reporting Act Certificate from Consumer Data Industry Association http://www.cdiaonline.org/About/content.cfm?ItemNumb er=10922

20. Who We Report To and When  All Three  $10.00 for Experian and Equifax and $50.00 TransUnion  10 th & 25 th of the month after 60 days of listings – METRO2 Format of Data  Allows notice and many phone attempts  Lenders do not always pull all three bureaus

21. What We Report  Creditor Name unless Medical, then it says Medical Account  Amount owed  Original Default date from the original creditor  Any payments made at our office  Compliance Condition Code  Redacted Account number

22. Update Frequency  Within next 2-3 months, we are moving toward reporting daily to decrease the amount of calls about credit files.

23. Why We Report  Leverage to pay before  Smaller Balances have no legal leverage  Leverage to pay when denied  Canceled must remove from credit file-FCRA  Skips  Refuse to communicate

24. Credit Bureau Listings  Lowers Score for 7 years  Even after paid, but not as much  Consumer who is paying monthly will have a better score than those that do not pay until the end.  Lenders will often require consumers to pay the debts before a loan can be issued, especially now.

25. I don’t Care  “I don’t care if you put it on my credit file, it is messed up!”  “I don’t care if you list the account with Americollect, my credit is ruined anyway.” “John, you sound like a hard working person who is really struggling now. I realize that right now, you may think – what is one more account. In a year or so from now when you are working hard at re-building your credit, you may think that “I wish I would have worked with XYZ’s office when they called to work out a payment plan.” John – I have several options for you.”

26. Demand for Removal Not allowed.

27. I need to get this account paid in full. It is on my credit file.

28. Your Staff Gets the Inbound “Thanks for calling and I am sure I can help you, but I first need to update my system. What is your current address? Phone number, including cell number.” Get Info. “Now are you trying to get a loan or have you been denied?” Get Info. “I personally cannot help you, but I am going to transfer you to our collection agency. One second.” Call us with your info or use weblink www.americollect.comwww.americollect.com

29. Your Staff Gets the Inbound Why should you not give a pay out?  Legal  Interest  Unrecorded Court costs or attorney fees Sometimes you still take the payment. We understand. WRONG:“Your account is cleared in full and your credit will be cleared up (removed ).” CORRECT: “The balance that we show is paid in full but you may owe more to the agency. You can call them and check. I will be contacting them with your payment of $.XX. They will report to the credit bureau what is true and accurate within 30 days.”

30. Helping Out  Hurry to Pay You – When they want something.  15 days to update with credit bureau normal way-inline Metro2 reporting.  If they ask, we offer to send a letter to their financial institution.  The can be your customer again.

31. What are the agency’s reasons for removal of a credit file?

32. Removal Circumstances  Account was listed in error  Mistake made on your part  Misapplied payments  Certain instances where consumer didn’t get notification of the debt  Payment in Full at times. How long?  Consumer 15 days but soon, daily. We can do it instantly, but a manual process.

33. How do they handle repeat frivolous credit bureau disputes? Sample Letters

34. Credit Repair Companies  Rip Off  All of the instructions are at www.annualcreditreport.com www.annualcreditreport.com =

35. Credit Repair Reporting Accurate Negative Information When negative information in your report is accurate, only the passage of time can assure its removal. A consumer reporting company can report most accurate negative information for seven years and bankruptcy information for 10 years. Information about an unpaid judgment against you can be reported for seven years or until the statute of limitations runs out, whichever is longer. To calculate the seven-year reporting period, start from the date the event took place.

36. Is the agency prepared to deal with the NY Attorney General Schneiderman?

37. Knowledge Center http://www.americollect.com/three-national-credit- reporting-agencies-settle-with-new-york-a-g- schneiderman/

38. Schneiderman Agreement Phase 1 initiatives: Completed within 180 days. DOBs will be required. Americollect will be prohibited from reporting debts without a date of birth and Experian, Equifax, and TransUnion will reject data that does not comply with this requirement. Guarantor DOB’s are important. Please add them to your placement files or create a piggy back file.

39. Schneiderman Agreement Phase 2 initiatives: Completed within 18 months Must have a CCC of “BP: Paid by Insurance” and “AB: Being paid by insurance”  While delinquencies ordinarily remain on credit reports even after a debt has been paid, Experian, Equifax, and TransUnion will remove all medical debts from a consumer’s credit report after the debt is paid by insurance. (CRAs will remove these from the credit file – III.A.3.c) Clients need to tell us if insurance paid or personal paid.

40. Schneiderman Agreement Phase 3 Initiatives: Completed within 39 months Postpone reporting/listing medical debt to the CF for 180 days from Date of Delinquency allowing appropriate time for insurance to pay. Medical debts often result from insurance coverage delays or disputes. As a result, medical debt may not accurately reflect consumers’ creditworthiness. According to the agreement, Experian, Equifax, and TransUnion will institute a 180-day waiting period before medical debt will be reported on a consumer’s credit report. Does your agency have the tools?

41. What are they doing about IRS Rule 501(r) http://www.americollect.com/501r/ Shawn Gretz, VP of Marketing Shawn@americollect.com

42. 501(r) for Non-Profits E xtraordinary C ollection A ctivity Credit Bureau Reporting must be done AFTER 120 days from first discharge bill date. Are you providing the first post discharge bill date? Can your statement vendor provide this?

43. How do they handle E-Oscar Management?

44. E-oscar!! http://www.e-oscar.org/  What is their back log?  Do they simply remove from the credit file or do they do an investigation?  Skill set of those working it.

45. Join Us NEXT WEEK For A Special Webinar 501(r)(6) ECA & CREATING COLLECTION POLICY Learn the Requirements to Stay Compliant Host: Shawn Gretz Tuesday, June 9th, 2015 1:00 PM - 1:45 PM CST If you would like to register today, visit our website at https://attendee.gotowebinar.com/register/5530171118996348162 https://attendee.gotowebinar.com/register/5530171118996348162 OR send an email to sales@americollect.comsales@americollect.com

46. JOIN US AGAIN IN AUGUST NEXT WEBINAR CHAPTER 13 BANKRUPTCY Does it pay for you to file a claim based on the labor and repayment length? Host: Kenlyn T. Gretz Tuesday, August 11, 2015 1:00 PM - 1:45 PM CST If you would like to register today, visit our website at https://attendee.gotowebinar.com/register/6758039732159836930 https://attendee.gotowebinar.com/register/6758039732159836930 OR send an email to sales@americollect.comsales@americollect.com You’ll receive a registration email about two weeks prior to the webinar.

47. Thank You. sales@americollect.com SIX time winner of Inc Magazine’s Fastest Growing Private Company! 2009 – 2014 SIX time winner of Inside ARM Best Places to work in Collections.