1. Applegate, L.M., Austin, R.D, and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Instructor’s Manual Chapter 6 Assuring Reliable and Secure IT Services Key Learning Objectives for Chapter 6: Understand factors that drive IT availability and how to provision high-availability systems Recognize sources of IT systems risk and how to secure IT systems Recognize trade-offs involved in IT risk management and the inevitability of incidents Understand management approaches to contain and recover from such incidents

2. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services Five Components in Series (Each 98 percent available)

3. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services Combining Components in Series Decreases Overall Availability

4. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services Five Components in Parallel (Each 98 percent available)

5. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services Redundancy Increase Overall Availability

6. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services A Representative E-Commerce Infrastructure

7. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services Normal and DoS Handshakes

8. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services A Distributed Denial-of-Service Attack

9. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services “Spoofing”

10. Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8 th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009 Chapter 6: Assuring Reliable and Secure IT Services Managing Infrastructure Risks: Consequences and Probabilities