1. ETK Methodology Research Study By: Jorge A. Cardenas

2. Problem Global competition increases change Internal competition decreases or increases change Lack of resources Must have a balance of resources that optimizes organizational performance Need global “people skills” to be effective

3. Main Theme Organizations need to be “synchronized” – Internally – Externally – Synchronization- The process of linking events and actions so they occur at the same time or in a predetermined sequence (Cardenas, Goldstein, 2003) Resources should be used and managed properly to have a synergistic affect Top management “buy in” Remedial actions must be identified

4. ETK Methodology Organizational Synchronization has identifiable elements E motional Intelligence – Knowing ones emotions – Managing emotions – Motivating oneself – Recognizing emotions in others – Handling relationships – Cultural skills – Communication skills

5. E Communication Skills Listening Comprehension Oral Expression Written/ Symbolic Expression Debate and Group Communication Human Emotion Skills Attitude Tolerance Selfconfidence Solidarity Commitment Service Human Relations Team Work and Cooperation Leadership Intellectual Skills Intuition Originality Creativity Analytical Learning Organizational Cultural Skills Values Language Behavioral Style Globalized Perspective Self determination and Belonging Ethics

6. ETK Methodology T echnology Awareness – Utilization of appropriate technology – Technology competence Telecommunications and IT management Technology acquisition Technology transfer

7. Development Telecomm and IT Management Research and Innovation T (e-competence) Technology Acquisition, Transfer and Blending

8. ETK Methodology K nowledge Management – Data gathering – Data processing – Data dispersion – Speed

9. K Relevant Knowledge Acquisition Knowledge Management and Protection Human Res. Development and Training BenchmarkVisioning and Strategic Planning Assessment and Continuous Expansion Business Plan Protocol

10. ETK Methodology and OS Optimal Performing Organizations are… Synchronized within each element – Ex. Do you have the human skills to reinforce your communication skills Synchronization between two elements – Ex. KM is needed to find value in data made available by technology T K Synchronization between T and K

11. ETK Methodology and OS Synchronization among all three segments – Ex. Knowledge competence- have to know how, what, and why Dynamic synchronization among all three segments E T K Synchronization between E, T and K E T K

12. ETK Methodology and OS Compatibility with environmental turbulence – Ex. Sales and marketing activities are responsive to the nature of competition and the current market share Compatibility with environmental turbulence E T K

13. ETK Methodology and OS Dynamic synchronization having compatibility with environmental turbulence – Ex. How synchronized over time are the overall internal and external environment strategies, tactics and operations of your org. in relation to environmental turbulence? Dynamic Synchronization between E, T and K & Compatibility with environmental turbulence E T K

14. OS Survey 77 questions – Measures each element and relationship of the ETK Methodology – Distributed to higher level employees – Not-for-profit or For-Profit Paper Survey

15. Purpose of Study Apply Organizational Synchronization survey to organizations to determine if it adequately measures organizational performance Research Hypothesis Highly synchronized organizations achieve higher performance – Balanced scorecard method Inputs, process, outputs, outcomes – ROI, Length of program completion per student, number of distinct classes offered, customer satisfaction

16. Method Mailing list of educational institiutions Transfer current survey into intelligent survey software Distribute survey Analyze results

17. Global Model Organizational Performance Environmental Turbulence Emotional Intelligence Technology Knowledge Strategy Management Resources