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2. Oracle Business Intelligence Solutions in Public Sector
Akis Papastamoulis
Technology Sales Consultant

3. <Insert Picture Here>
Agenda
<Insert Picture Here>
About Oracle
Key Characteristics of Business Intelligence in Public Sector
Oracle’s Business Intelligence & Performance Management solution
Results Achieved by Oracle Customers 3

4. Oracle Corporation World’s largest enterprise software vendor
$18 billion revenue, FY07
300,000 global customers
37,500 applications customers
53,500 fusion middleware customers
74,000 employees; 7,500 support personnel
19,500 partners
9,100 Independent Software Vendors (ISVs)
Operating in 145 Countries 4

5. Leader in Key Markets Enterprise Performance Management Database
Database share on Linux
Supply Chain Management
CRM
Retail
Communications
Human Capital Management
Financial services
Public sector
Professional services 5

6. <Insert Picture Here>
Agenda
<Insert Picture Here>
About Oracle
Key Characteristics of Business Intelligence in Public Sector
Oracle’s Business Intelligence & Performance Management solution
Results Achieved by Oracle Customers 6

7. Business Intelligence in Public Sector
To measure, manage and report on performance
Logistics
Policy formulation
Planning & budgeting
Statutory reporting & Best Value
An aid to joined up government to improve service
Public Information
Inter-agency liaison (Single view of citizen)
To explore hidden relationships in data
disease surveillance & public health
identifying tax fraud and money laundering
homeland security
crime prevention 7

8. Performance Measurement
Many different government departments contribute to the overall service provided to citizens
Governments organised and managed by department or agency – judiciary, law enforcement, social services, treasury, transport…..
But….performance measurement required is focused on service provided to citizens
horizontal centred
Service provision
(environment, health and safety, integrated transport, fraud detection)
Vertical centred department structure
process follow structure
Performance measures process 8

9. Need for performance measurement is everywhere in public sector
Measure levels of service and optimize
Predict and prevent capacity bottlenecks
Improve processes to service citizens
Improve service to citizens
Optimize capacity and resource usage
Benchmark service costs & quality
Assess supplier performance
Decrease costs
Complex demand planning
Create budgets, and monitor performance
Monitor compliance
Optimise processes
Increase voter satisfaction
Assess what factors drive voter satisfaction
Monitor voter satisfaction
Manage risks of impact of policy
Assess cause and effect of implementing policy
Risk Management 9

10. <Insert Picture Here>
Agenda
<Insert Picture Here>
About Oracle
Key Characteristics of Business Intelligence in Public Sector
Oracle’s Business Intelligence & Performance Management solution
Results Achieved by Oracle Customers 10

11. Oracle’s EPM System Vision Focus on Today and Plan for Tomorrow
Link strategic goals to operational decisions
Integrates all management processes
Deliver consistent, reliable insights to drive action
Lower costs and reduces system complexity
Single version of the truth
Insight Performance Action
Set Goals
Plan
Monitor
Analyze
Report
Align 11

12. Oracle’s Enterprise Performance Management System
EPM Workspace
Performance Management
Applications
BI Applications
Business Intelligence Foundation
Fusion Middleware
OLTP & ODS
Systems
Data Warehouse
Data Mart
OLAP
SAP, Oracle, Siebel,
PeopleSoft, Custom
Excel
XML
Business
Process 12

13. Pervasive Information Access Through a Unified BI Foundation
BI Applications
OLTP & ODS
Systems
Data Warehouse
Data Mart
SAP, Oracle, Siebel,
PeopleSoft, Custom
Excel
XML
Business
Process
OLAP
Fusion Middleware
Business Intelligence Foundation
Performance Management
Applications
EPM WORKSPACE
Web
Alerts
Office
Mobile
Desktop
Search 13

14. Hot-Pluggable with Existing IT Investments
PORTALS
DATA MINING
APPLICATIONS
DESKTOP TOOLS
Any JSR 168 Portal
Oracle Data Mining, SPSS, SAS
Oracle EBS, Siebel, SAP, PeopleSoft, JD Edwards…
Excel, Outlook,
Lotus Notes...
Oracle Enterprise Performance Management System
Oracle Business Intelligence Foundation
SECURITY
DATA ACCESS
DATA INTEGRATION
Oracle Kerberos
iPlanet
MSFT AD
Novell
Custom
Others...
Oracle RDBMS
Oracle OLAP Option
Microsoft SQL Server
Microsoft Analysis Services
IBM DB2
Teradata
Essbase
SAP BW
XML, Excel, Text
Oracle Data Integrator (Sunopsis)
Oracle Warehouse Builder
Informatica
Ascential
Others... 14

15. Leverages Fusion Middleware
EPM Workspace
Performance Management
Applications
BI Applications
Business Intelligence Foundation
SOA
FUSION MIDDLEWARE
Data
Quality
Integration
MDM
Identity
Management
Content
Business Process
OLTP & ODS
Systems
Data Warehouse
Data Mart
OLAP
SAP, Oracle, Siebel,
PeopleSoft, Custom
Excel
XML
Business
Process 15

16. Market Leading Performance Management Applications
EPM Workspace
PERFORMANCE MANAGEMENT APPLICATIONS
BI Applications
Financial
Reporting &
Compliance
BI Applications
Strategy
Management
Business
Planning
Profitability
Management
Business Intelligence Foundation
Fusion Middleware
OLTP & ODS
Systems
Data Warehouse
Data Mart
OLAP
SAP, Oracle, Siebel,
PeopleSoft, Custom
Excel
XML
Business
Process 16

17. Oracle’s Hyperion Financial Management#1
FEATURES
Simple to Customize
Easy to Integrate
Financial Data Quality
Complete Audit Trails
Flexible Workflow
Powerful Reporting
Finance Owned & Operated
Financial Consolidation, Reporting and Analysis
BENEFITS
Confidence in the Numbers
Reduce Cycle Time
Automate Collection & Validation
Lower Cost of Compliance
Speed and Agility
FINANCIAL REPORTING, CONSOLIDATION, AND ANALYSIS SOLUTION FOR GOVERNMENT 17

18. Oracle’s Hyperion Planning#1
Planning & Budgeting Applications
FEATURES
Strategic Planning
Modeling & Simulation
What-if Analysis
Excel Integration
Enterprise Collaboration
Native Reporting & Analysis
BENEFITS
Speed
Accuracy
Align finance and operations
Accountability
Visibility to past, current and future business performance
PERFORMANCE-BASED BUDGETING SOLUTION FOR GOVERNMENT 18

19. Comprehensive BI Applications
EPM Workspace
Performance Management
Applications
BI APPLICATIONS
Contact Center
Order
Mgmt.
Supply
Chain
Sales
Svcs.
Mktg. HR
Finance
Business Intelligence Foundation
Fusion Middleware
OLTP & ODS
Systems
Data Warehouse
Data Mart
OLAP
SAP, Oracle, Siebel,
PeopleSoft, Custom
Excel
XML
Business
Process 19

20. Focus: Business Intelligence Applications Make Better Operational Decisions with Improved Visibility
Hundreds of pre-built operational dashboards, reports and alerts
Embedded best practice calculations & key performance indicators by role
Analytic workflows to drive best actions
Business domains:
Citizens
Service
HCM
Finance
Supply Chain
Order Mgmt
Contact Center
Marketing 20

21. Example: Oracle Public Sector Case Analytics
Prebuilt ETL to extract data from over 3,000 operational tables and load it into the DW, sourced from Siebel CRM systems, and other sources 1
Pre-mapped metadata, defining real-time access to analytical and operational sources, embedded best practice calculations and metrics for the Case Worker & Dept Mgr 3
Presentation Layer
Logical Business Model
Physical Sources
Business Analytics
Warehouse
Public Sector Case Analytics utilizes ETL routines that extract data from 2,000+ operational tables and load it into 3 star-schemas available for immediate analysis 2
A “best practice” library of over 150 prebuilt role-based intelligence dashboards, reports and alerts for Case Managers, Investigators and Benefits Analysts 4 21

22. Highly Scalable BI Foundation
EPM Workspace
EPM Workspace
Performance Management
Applications
BI Applications
BUSINESS INTELLIGENCE FOUNDATION
Common Enterprise Information Model
Essbase
BI Server
Fusion Middleware
OLTP & ODS
Systems
Data Warehouse
Data Mart
OLAP
SAP, Oracle, Siebel,
PeopleSoft, Custom
Excel
XML
Business
Process 22

23. Common Enterprise Information Model Enables Consistency, Security, Reuse, Flexibility
User roles, preferences
Simplified view
Logical SQL interface
PRESENTATION LAYER
Dimensions
Hierarchies
Measures
Calculations
Aggregation Rules
Time Series
SEMANTIC OBJECT LAYER
PHYSICAL LAYER
Map Physical Data
Connections
Schema
Role-Based Views of the Information Relevant to the User
Consistent Definition of Business Measures, Metrics, Calculations
Model Once, Deploy Everywhere
Across Any Data Sources 23

24. Oracle BI Server Simplified, Powerful, Intelligence Across Sources
Simplified Business Model View
Advanced Calculation and Integration Engine
Intelligent Request Generation and Optimized, Distributed Data Access
Mission Critical Scalability and Performance
Foundation for all OBIEE Presentation Services
ORACLE BI EE PRESENTATION SERVICES
OTHER THIRD PARTY TOOLS
OPEN SQL INTERFACE
Simplified Business View
Unified Metadata
Intelligent Caching
Advanced Calculations
Aggregate Navigation & Creation
Federated Query and Integration
Optimized SQL / Function Shipping
ORACLE BI SERVER
Native RDBMS
Oracle
SQL Server
DB2
Teradata
ODBC
Multi-dimensional
XMLA
Oracle OLAP Option
MS Analysis Services
SAP BW
Other
XML,
Excel
Text 24

25. Oracle’s Hyperion Essbase Speed of Thought Analytics
Richest Business User Experience
Superior Tools for the Business User
Broadest Analytic Functionality
“Speed of Thought” Response
Most Highly Advanced Calculation Engine
Superior Calculation Power
Comprehensive Library of Functions
Extensive Financial and Time Intelligence
Best Custom Analytic Environment
Optimized Storage
Enterprise scale Forward Looking Applications
Premium Performance 25

26. Oracle BI Enterprise Edition Plus Best in Class, Business User Tools
EPM WORKSPACE
Interactive
Dashboards
Reporting &
Publishing
Ad-hoc Analysis
Desktop Gadgets
Proactive Detection & Alerts
Disconnect & Mobile Analytics
MS Office & Outlook
Integration
Search
COMMON ENTERPRISE INFORMATION MODEL
Integrated Security, User Management, Personalization
Multidimensional Calculation and Integration Engine
Intelligent Request Generation and Optimized Data Access Services
OLTP & ODS
Systems
Data Warehouse
Data Mart
SAP, Oracle, Siebel,
PeopleSoft, Custom
Excel
XML
Business
Process
OLAP 26

27. EPM & BI Customers – Public Sector
Welfare
Public Services
Defense
Security
Local Government
Healthcare
Services for the taxes
Communication 27

28. <Insert Picture Here>
Agenda
<Insert Picture Here>
About Oracle
Key Characteristics of Business Intelligence in Public Sector
Oracle’s Business Intelligence & Performance Management solution
Results Achieved by Oracle Customers 28

29. The Department of Health of the State of Veracruz Unifies Information in a Robust Flexible Platform
COMPANY OVERVIEW
Includes 52 hospitals and 743 external healthcare units, designed to promote protection of the health of the state’s four million citizens
Industry: Healthcare
Employees: 21400
Revenue: US $350 million
CHALLENGES/OPPORTUNITIES
Unify information systems in a robust, high availability platform that helps improve health services
Establish an easily accessed, standardized, and homogeneous database to process large volumes of information
Centralize information to distribute it quickly and efficiently to various areas of planning and medical care
Provide performance indicators for hospital care, to improve decision making by management
Generate statistical reports of up-to-date information, online and in real time, to develop public health policies
Optimize the hospitals’ operating efficiency to improve care
SOLUTIONS
Oracle Database Enterprise Edition
Oracle Warehouse Builder
Oracle Fusion Middleware
Oracle Business Intelligence
CUSTOMER PERSPECTIVE
“The flexibility that Oracle Business Intelligence provides is unique, allowing us to align ourselves in a strategic way to our institution’s goals. It also provides greater advantages because of its cost benefits.” – Jaime Flores Peña, Deputy Director of Health Innovation and Information, The Department of Health of the State of Veracruz
RESULTS
Integrated 10 information systems in a robust, high-availability, rapid-access platform with Oracle Database
Centralized information in a robust and homogeneous database with the help of Oracle Warehouse Builder
Used Oracle Business Intelligence to generate personalized reports, facilitating analysis of public health policies
Reduced time needed for the monthly evaluation of hospital care performance from one month to one day
Reduced time needed to update 224 files of basic information from municipalities, jurisdictions, and the state from six months to a monthly online process
Reduced response time providing critical information to the areas of planning and medical care from three days to two hours, improving operating efficiency
Guaranteed real-time visibility of the exact figures for daily hospital occupancy, improving medical services
Developed 106 variables and 94 diagnostic indicators of health in the state, supporting decision making related to new public health programs 29

30. Norwegian Directorate of Taxes Improves Efficiency Collecting Taxes and Duties
COMPANY OVERVIEW
The Norwegian Directorate of Taxes ensures that the nation’s taxes are collected and designated correctly and maintains an accurate, up-to-date national population registry
Industry: Public Sector
Employees: 5000 to 10000
Revenue: US $31,4 million
CHALLENGES/OPPORTUNITIES
Eradicate lack of integration between different source systems
Protect sensitive data and personal details in accordance with strict government requirements regarding security and personal protection
Acquire a more powerful data warehouse to manage and accommodate massive volumes of data
SOLUTIONS
Oracle Database
Oracle Application Server
Oracle Warehouse Builder
Oracle Workflow
Oracle Business Intelligence
CUSTOMER PERSPECTIVE
“We are surrounded by a sea of data. But it is only when we use tools that put this data in context—which Oracle technology enables us to do—that it is of value to us and allows us to work more efficiently.”
Solveig Dalene, Project Manager, Norwegian Directorate of Taxes
RESULTS
Established a new data warehouse based on Oracle Database 10g, Oracle Application Server, and Oracle Warehouse Builder, creating a basic infrastructure capable accommodating future growth and needs
Provide auditors and collectors with a better, more integrated foundation for making decisions about taxes owed
Used the development tools in Oracle Warehouse Builder, Oracle Designer, and Oracle Workflow to ease future upgrades, enhance stability, and maximize functionality
Simplified reporting with Oracle Business Intelligence
Eased the tax designation and collection work of more than 100 users
Created a system capable of managing 4 terabytes of data while simultaneously ensuring the security and privacy of the information 30

31. The Oracle Difference Only Oracle…
Provides all key components – database, middleware, and applications, all based on open standards – to transform your organization
Offers a completely open and standard-based business intelligence solution covering support processes as well as core public action processes
Is the market leader in the Public Sector, and Public Sector is Oracle’s largest customer base 31

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33. Questions 33 33 33