1. Student Services – Australia Post Student Services Conference Lisa Hooyer - Financial Services Group 18 th May 2007

2. Are you here? ACT Canberra Institute of Technology University of Canberra NSW The University of Newcastle The University of New England The University of New South Wales Southern Cross University University of Technology Sydney University of Western Sydney QLD Central Queensland University Queensland University of Technology University of South Queensland University of the Sunshine Coast SA The University of Adelaide University of South Australia TAS University of Tasmania VIC Deakin University The University of Melbourne Victoria University of Technology RMIT WA Curtin University Edith Cowan University The University of Notre Dame Murdoch University The University of Western Australia

3. Our Students

4. Michael Chooses Physics

5. Perceptual Map

6. Application Enrolment Student Services Graduation Alumni Student Cards Books Fee Payment

7. How can Post enhance the Student experience? In Person On-Line Identification Payment Application Enrolment

8. Application and Enrolment Processing An easier way to reach your students. Enables customers to access and lodge applications and forms for your tertiary institution at more than 3,000 postal outlets nationwide – simply and conveniently.

9. How does Mr Lee pay his fees? Fee Payment POSTbillpay in Person POSTbillpay by Phone POSTbillpay on the Internet From Overseas Money Transfers – Western Union

10. Payment Gateway Payments are collected via University’s website or call centre University can specify business rules Credit card based online payment channel Online real-time validation Transactions are listed separately in existing reports Online payment enquiry tool (Support Manager)

11. Bank@Post Agency Banking Secure and easy agency banking service for personal accounts.  Features and benefits: 3100 outlets across Australia Withdrawals, deposits (cash/cheque) and check your balance No charge to the customer Over 70 financial institutions VIP Online Authentication Device

12. Money Transfers Western Union Australia Post and Western Union make it easy for international student’s parents, friends and relatives to send them money throughout their university year. No bank account required for sender of receiver No charges for receiver Western Union Gold Cards – members services for express sending and receiver funds. Money Orders No bank account required for sender of receiver No charges for receiver Can be cashed at Post Office or any Bank American express Foreign Cheques and Cash

13. Student Cards

14. How does the Student get their books? Books

15. Creating the Student Service Hub  Communication with Students  Records Management  Urgent deliveries  Centralised processes  Easy, convenient payment methods Student Services

16. Messenger Post Couriers

17. The larger the transaction volumes from participating universities, the lower their transaction fees! University Sector Pricing Buying group approach to pricing A standard contract for members of the group Participation is rewarded by volume discounts

18. Graduation

19. Alumni Application Enrolment Student Services Graduation Alumni Student Cards Books Fee Payment