2. POKOK BAHASAN Pertemuan 26 Matakuliah: Sistem Informasi Manajemen Tahun: 2008

3. Bina Nusantara University 3 Chapter 10 Information Technology For Management 6 th Edition Turban, Leidner, McLean, Wetherbe Lecture Slides by L. Beaubien, Providence College John Wiley & Sons, Inc. Knowledge Management

4. Bina Nusantara University 4 Learning Objectives Define knowledge and describe the different types of knowledge. Understand the concepts of organizational learning, memory, and the impact of organizational culture Describe the activities involved in knowledge management. Describe different approaches to knowledge management. Describe the issues associated with implementing knowledge management in organizations.

5. Bina Nusantara University 5 Learning Objectives (Continued) Describe the technologies that can be utilized in a knowledge management system. Describe the activities of the chief knowledge officer and others involved in knowledge management. Describe benefits as well as drawbacks to knowledge management initiatives. Understand the valuation approaches to KMS, as well as its successes and potential failures.

6. Bina Nusantara University 6 IT and Knowledge Exchange What information needed in Organization ? How Often ? How Many times the data exchange in your organizaton ? How you choose the technology that fit on your need ?

7. Bina Nusantara University 7 The CTO’s Growing To-Do-List Provide the most up-to date tools and connectivity for internal system access to every deskstop Configure, maintain, and upgrade the software used by every employee Select, secure, install and fix all of the company’s computer technology Provide system security, backups, internet access, firewall configuration, and virus protection Program in-house solution to business problems Work with outside technical consultant on a wide variety of projects

8. Bina Nusantara University 8 IT Culture in The Organization 1.Integration 2.Scaling ( configuring technical system to expand to meet growing demands) 3.How the culture Can Be Change ? 4.What is the obstacle ? Two Key goal in the CEO work now are

9. Bina Nusantara University 9 IT Culture and Knowledge-Sharing Culture 1.Knowledge sharing is about dynamic information exchange and communication 2.The key players who way range from specialized teams to cross-discipline experts to entire department, must be enabled to interact through the network with one department, must be enabled to interact through the network with one another and with information resources. 3.How to the organization sharing their new culture in the organization ?

10. Bina Nusantara University 10 Integrating Knowledge Resoures The prodominant goal of software vendors is unifying and automating the entire e-business operation. There are roughly speaking, two ways to achieve that goal: Deploying a suite of products that offer “ all-in-one” e- business functionality of knitting together “ the best of breed” digital tools into a unified platform. - Knowledge Organization

11. Bina Nusantara University 11 Knowledge Organization David Snowden, of IBM and the Institute for Knowledge Management says that three assumption about human and what they know determine whether a technology will work to help spread knowledge: 1. Knowledge can only be volunteered 2. People always more than they can tell and can tell more than they can write 3. People only know what they need to Know when they need to know it He also advises”Use the simplest technology you can for the purpose at hand. - Knowledge Organization

12. Bina Nusantara University 12 Culture Conflict Three Essentials of A Sharing Culture: Trust :Share will not exploited or used against me Tolerance: What I contribute will not be criticized unfairly or bring personal attack Reward: I will benefit from the exchange if I contribute to it

13. Bina Nusantara University 13 Culture Conflict Artifacts Espoused Values Basic Underlying Assumptions Seen, heard, felt Style, language, decor, myths, stories Original values begin with founders, prevailing leaders, evolve into shared assumptions Learned behaviors, attitudes, Source of stability of beliefs, Defines reactions

14. Bina Nusantara University 14 Knowledge Audit Carl Frappaolo, executive vice president of the Delphi Group Inc. explain “ a benchmark of where the organization is from a technical standpoint, a leadership standpoint, a work habit standpoint, a cultural standpoint, a communication pattern standpoint, a team structure standpoint.

15. Bina Nusantara University 15 Conversational Tendencies The varying important of core interest ( or focus) in community relationship A community focus on content of common interest such as a corporate intranet of Website The social interaction itself, rather than the knowledge gained from the conversation, may be the prime focus.

16. Bina Nusantara University 16 Leadership: Energy from the Top Unless the top tiers of the leadership hierarchy recognize the importance of knowledge exchange in the culture, there is little hope that grass-roots will transform the entire organization. Cisco has years deliberately shared know-how through its Web sites, intranet, extranet, you may see many reference to solutions, training, e-learning and guidance

17. Bina Nusantara University 17 Performance as a Motivator Carrot and Stick Key Performance Indicator Periodically evaluation