2. Introduction
Business Scenario
Finacle CBS Process Overview
Step by Step Process
Demonstration
Summary

3. Lesson Objective Duration Intended Audience
To perform the process of issuing Cheque books to the account holders of Operative accounts in the Post Office working on CBS
Duration
2 Hours
Counter PA
Intended Audience

4. Business Scenario
A customer having a Savings account in post office approaches the Counter Assistant and requests for a cheque book. The Counter Assistant will log in the customer request.
Let us see the process to issue cheque book in detail.

5. ISSUE OF PERSONALISED CHEQUE BOOK THROUGH CPC

6. Finacle Process Overview
Finacle CBS has the facility to issue cheque books to the savings account holders who are maintaining minimum balance of Rs.500/- and have Savings Account with Cheque Book.
Extending the cheque book facility to the account holder is scheme specific.
Finacle has all the features that take care of the process of:
Accepting a cheque book request
Issuing of cheque books
Obtaining an acknowledgment from the customer for receiving the cheque book
Collecting charges at the time of issue
Maintaining cheque books
The system displays the account balance and the number of unused cheque leaves available with the customer at the time of issue.
Once a cheque book has been issues to a customer, it has to be verified by Supervisor.
The cheques to be issued must be available in the stock of that post office.

7. Step by Step Process
Given below is the step by step process to perform cheque book request & issue in Finacle:
Request: Invoke the Menu Option HCHQREQ /CBR. Enter the account number and click on submit.
Issue :Invoke the Menu Option HICHB/ICHQB and select the function Issue.
Select the cheque book to be issued from the list displayed and submit. A message, “Selected cheque book issued successfully to Account” is displayed.
Verification of issue is done with the same menu HICHB/ICHQB by the Supervisor
The issue can be cancelled before verification using the function Cancel, in the menu HICHB./ICHQB
Invoke the menu HCHBM /CHQBIN to acknowledge the issue of a cheque, caution and inquire a cheque or to destroy a damaged cheque.

8. Demonstration

9. Summary
Congratulations!! You have successfully completed the lesson Cheque Book Issue using Finacle. Following are the summary of important points discussed in this lesson:
Finacle CBS has the facility to issue a cheque book to Operative account holders.
For verification of cheque issuance, the cheques must be available in physical stock as well as in the stock displayed in the soft copy.
The availability of cheques linked to an account and the status of each cheque can be inquired anytime.
A cheque can be placed in ‘Cautioned’ or ‘Destroyed’ status.
Cheque book issue register report can be generated or viewed by invoking the menu HCHBIR/CHQBIR
Cheque books requests can be tracked using the report and inquiry menu options CHQREP and CHQINQ respectively