1. Business Copyright 2005 Prentice- Hall, Inc. 6-1

2. Business Copyright 2005 Prentice- Hall, Inc. 6-2 Part Two: The Business Of Managing 6.Managing the Business Of Managing 7.Organizing the Business Enterprise 8.Managing Human Resources & Labor Relations 9.Motivating, Satisfying, and Leading Employees

3. 4-3 Chapter 6 Managing The Business Enterprise

4. Business Copyright 2005 Prentice- Hall, Inc. 6-4 Chapter Outline Who Are Managers? Who Are Managers? Setting Goals & Formulating Strategy Setting Goals & Formulating Strategy The Management Process The Management Process Types of Managers Types of Managers Basic Management Skills Basic Management Skills Management & The Corporate Culture Management & The Corporate Culture

5. Business Copyright 2005 Prentice- Hall, Inc. 6-5 Who Are Managers? All Organizations Require Effective ManagersAll Organizations Require Effective Managers All Managers Perform The Same Basic FunctionsAll Managers Perform The Same Basic Functions –Plan –Organize –Direct –Control

6. Business Copyright 2005 Prentice- Hall, Inc. 6-6 Female CEOs 1995 2002 Source: “Women Inch Up The Corporate Ladder”, The Gazette, November 19, 2002.

7. Business Copyright 2005 Prentice- Hall, Inc. 6-7 Companies With Highest Percentage Of Female Top Executives Source: “Women Inch Up The Corporate Ladder”, The Gazette, November 19, 2002.

8. Business Copyright 2005 Prentice- Hall, Inc. 6-8 Planning- Types of Strategy CorporateCorporate Business/CompetitiveBusiness/Competitive FunctionalFunctional

9. Business Copyright 2005 Prentice- Hall, Inc. 6-9 Reasons For Goals Direction/GuidanceDirection/Guidance Resource AllocationResource Allocation Define Corporate CultureDefine Corporate Culture Assess PerformanceAssess Performance

10. Business Copyright 2005 Prentice- Hall, Inc. 6-10 Kinds Of Goals Mission Statement – Why Organization Exists & How It Will OperateMission Statement – Why Organization Exists & How It Will Operate Long-Term = 5 Years +Long-Term = 5 Years + Intermediate = 1 - 5 YearsIntermediate = 1 - 5 Years Short-Term = Less Than 1 YearShort-Term = Less Than 1 Year

11. Business Copyright 2005 Prentice- Hall, Inc. 6-11 Strategy Formulation

12. Business Copyright 2005 Prentice- Hall, Inc. 6-12 Formulating Strategy Define & Meet Organization’s GoalsDefine & Meet Organization’s Goals Strategic GoalsStrategic Goals StrengthsStrengths Weaknesses Weaknesses Opportunities Opportunities Threats Threats Environmental AnalysisEnvironmental Analysis Organizational AnalysisOrganizational Analysis

13. Business Copyright 2005 Prentice- Hall, Inc. 6-13 Analysis Environmental Analysis Organizational Analysis

14. Business Copyright 2005 Prentice- Hall, Inc. 6-14 Planning Levels Operational Tactical Strategic

15. Business Copyright 2005 Prentice- Hall, Inc. 6-15 Other Forms or Levels Of Planning Contingency- Changes in Business/EnvironmentContingency- Changes in Business/Environment Crisis- EmergenciesCrisis- Emergencies

16. Business Copyright 2005 Prentice- Hall, Inc. 6-16 Management Process Planning Organizing Directing Controlling

17. Business Copyright 2005 Prentice- Hall, Inc. 6-17 Control Process

18. Business Copyright 2005 Prentice- Hall, Inc. 6-18 Management Pyramid Top Middle First-Line

19. Business Copyright 2005 Prentice- Hall, Inc. 6-19 Areas Of Management  Human Resources- Hire/Train  Operations- Systems  Marketing- Get Products & Services From Producer To Consumer  Information- Gather, Organize, & Distribute Information  Financial- Accounting & Finance  Other

20. Business Copyright 2005 Prentice- Hall, Inc. 6-20 Basic Skills- Technical Accounting Programming Architect

21. Business Copyright 2005 Prentice- Hall, Inc. 6-21 Basic Skills- Human Relations

22. Business Copyright 2005 Prentice- Hall, Inc. 6-22 Employee Satisfaction Depends On: Source: “Managers Beware: Employee Job Satisfaction Depends On You”, Colorado Springs Business Journal, Nov. 21, 2003.

23. Business Copyright 2005 Prentice- Hall, Inc. 6-23 Basic Skills- Conceptual

24. Business Copyright 2005 Prentice- Hall, Inc. 6-24 Basic Skills- Decision-Making Define Problem Evaluate/SelectAlternative Implement & Evaluate

25. Business Copyright 2005 Prentice- Hall, Inc. 6-25 Basic Skills- Time Management PaperworkPaperwork TelephoneTelephone MeetingsMeetings E-mailE-mail

26. Business Copyright 2005 Prentice- Hall, Inc. 6-26 Skills- 21 st Century GlobalGlobal Management &TechnologyManagement &Technology

27. Business Copyright 2005 Prentice- Hall, Inc. 6-27 Businesses Offering Incentives To Get Ph.D. Source: “What CEOs Want To Know About…Leadership Development?” Connections, League for Innovation In the Community College, April 2004: http://www.league.org/publication/connections/main.htm

28. Business Copyright 2005 Prentice- Hall, Inc. 6-28 What CEOs Feel Are The Important Skills For Leadership Source: “What CEOs Want To Know About…Leadership Development?” Connections, League for Innovation In the Community College, April 2004: http://www.league.org/publication/connections/main.htm

29. Business Copyright 2005 Prentice- Hall, Inc. 6-29 Corporate Culture- Shared ExperiencesExperiences StoriesStories BeliefsBeliefs NormsNorms

30. Business Copyright 2005 Prentice- Hall, Inc. 6-30 Communicating Culture & Change CommunicateCommunicate –Understand Culture –Transmit Culture –Maintain Culture Managing ChangeManaging Change –Analysis Highlights Need For Change –Top Management = Formulate Vision –Create Systems To Sustain New Vision/ Values