1. Groups: Roles and Responsibilities Session Three

2. Chairperson  Authority Sets goals Guides discussion  Makes sure everybody’s opinion is heard and understood  Coordinates with the secretary  Impartial  * Sets agenda

3. Secretary  Takes notes of the meeting  Could be an overview of the views expressed by individual participants or the consensus  Either writes down or brings along laptop.  Impartial

4. References Hot Seat Cases Session Three

5. Types of Groups and Teams  Informal created by members E.g. Friendships or interest groups  Formal created by managers E.g. cross-functional, cross-cultural, TMTs, R&D teams, command teams, task forces, virtual teams

6. Stages of Group Development  Advanced by Bruce Tuckman in 1965: Forming (seeking common understanding, high demand on leader) Storming (group members seek roles and responsibilities, conflict) Norming (developing standards) Performing (group becomes effective in reaching goals) Later added: Adjourning (group dissolves)

7. Process for Group Cohesiveness  Group cohesiveness has important effects on: the level of participation, conformity to group norms, emphasis on group goal accomplishment  Factors affecting group cohesiveness: effectively managed diversity, group identity and healthy competition, and success.

8. Model of Team Effectiveness  Aside from team design and team processes, the team’s environment is important: Reward systems (salaries and benefits) Communication systems Physical space and environment Structure (see Session 2) Leadership (Dillon, Exec. Director of Operations)