1. Taking the Plunge An Approach to Full Organisational Self-Assessment - One University’s Experience

2. About JMU Post-1992 UK University 23,000 Students (UG/PGT/PGR) Strong Teaching Record Areas of Research Excellence Strong Enterprise Culture Large & Complex More Private than Public Sector

3. Why a Full Organisational Approach? 6 Faculties 6 Support Areas Interdependencies Therefore, only one management system ……and the Excellence Model is about the Management System!!

4. Selling the Concept Fundamental Concepts and University Values Manage and Develop the Concepts It’s our management system – not the EFQM’s Keep the Model in the Drawer!

5. Planning Self-Assessment Approach to Self-Assessment Consistent with Values ‘Diagonal Slice’ Evidence Collection Strategic Management Group Trained & Involved SMG Champions External Facilitation

6. Implementing Self-Assessment Diagonal Slice Team SMG Assessor Training SMG Self-Assessment Workshop SMG Action Planning Honest Communication of Outcomes

7. Challenges of the Action Plan Deliver on Action Plan Keep up the Excellence Momentum People Involvement and Ownership in Improvement Projects Communication of Successes…… ……and give credit to the Management System (Excellence Model)

8. Taking the Plunge Any Questions?