1. ©2003 by John Wiley & Sons, Inc. Hotel Front Office Simulation: A Workbook and Software Package by Sheryl Fried Kline and William Sullivan PowerPoint Presentation to accompany

2. Figure 1.1

3. Figure 1.2

4. Figure 1.3

5. Figure 1.4

6. Sullklin Inn Edison Meeting Room 109 107 105 103 101 110 108 106 104 102 100 ADA 201203205207 Margate Meeting Room 200202204206208 Lobby Restaurant & Lounge Pool Whirlpool 300 302 304 301 303 Figure 1.5

7. Figure 2.1

8. Figure 2.2

9. Figure 2.3

10. Figure 2.4

11. Figure 2.5

12. Figure 2.6

13. Figure 2.7

14. Figure 2.8

15. Figure 2.9

16. Figure 2.10

17. Figure 2.11

18. Figure 2.12

19. Figure 2.13

20. Figure 2.14

21. Figure 2.15

22. Figure 2.16

23. Figure 2.17

24. Figure 2.18

25. Figure 2.19

26. Figure 2.20

27. Figure 2.21

28. Figure 2.22

29. Figure 2.23

30. Figure 2.24

31. Figure 2.25

32. Figure 2.26

33. Figure 2.27

34. Exercise 2.1

35. Exercise 2.2

36. Exercise 2.3

37. Exercise 2.4

38. Exercise 2.4 continued

39. Exercise 2.5

40. Exercise 2.6a

41. Exercise 2.6b

42. Exercise 2.7

43. Exercise 2.8

44. Exercise 2.9

45. Figure 3.1

46. Figure 3.2

47. Figure 3.3

48. Figure 3.4

49. Figure 3.5

50. Figure 3.6

51. Figure 3.7

52. Figure 3.8

53. Figure 3.9

54. Figure 3.10

55. Figure 3.11

56. Figure 3.12

57. Figure 3.13

58. Figure 3.14

59. Figure 3.15

60. Figure 3.16

61. Exercise 3.1

62. Exercise 3.2

63. Exercise 3.3

64. Exercise 3.4

65. Exercise 3.5

66. Exercise 3.6

67. Exercise 3.7

68. Exercise 3.8

69. Figure 4.1

70. Figure 4.2

71. Figure 4.3

72. Figure 4.4

73. Figure 4.5

74. Figure 4.6

75. Figure 4.7

76. Figure 4.8

77. Figure 4.9

78. Figure 4.10

79. Figure 4.11

80. Figure 4.12

81. Figure 4.13

82. Figure 4.14

83. Figure 4.15

84. Figure 4.16

85. Figure 4.17

86. Figure 4.18

87. Figure 4.19

88. Figure 4.20

89. Figure 4.21

90. Figure 4.22

91. Figure 4.23

92. Figure 4.24

93. Figure 4.25

94. Figure 4.26

95. Exercise 4.1

96. Exercise 4.1 Summary of All Transactions

97. Exercise 4.2

98. Exercise 4.3

99. Exercise 4.4a

100. Exercise 4.4b

101. Exercise 4.4 Summary

102. Exercise 4.5

103. Exercise 4.6

104. Exercise 4.7

105. Exercise 4.8

106. Exercise 4.9

107. Figure 5.1

108. Figure 5.2

109. Figure 5.3

110. Figure 5.4

111. Figure 5.5

112. Figure 5.6

113. Figure 5.7

114. Figure 5.8

115. Figure 5.9

116. Figure 5.10

117. Figure 5.11

118. Figure 5.12

119. Figure 5.13

120. Figure 5.14

121. Figure 5.15

122. Figure 5.16

123. Figure 5.17

124. Figure 5.18

125. Figure 5.19

126. Figure 5.20

127. Figure 5.21

128. Exercise 5.3

129. Exercise 5.4

130. Exercise 5.4 continued

131. Exercise 5.7

132. Exercise 5.7 continued

133. Exercise 5.8

134. Exercise 5.8 continued

135. Exercise 5.9

136. Exercise 5.10

137. Exercise 5.10 continued

138. Exercise 5.11

139. Exercise 5.12

140. Exercise 5.13

141. Exercise 5.13 continued