1. Listening Response

2. 4 Listening Responses Reflection of Feeling Paraphrasing Content Clarifying Questions Summarization

3. Reflection Definition: a rephrasing of the affective part of the client’s message Intended Purpose: –To encourage more expression of feelings –To experience feelings more intensely –To help increase awareness of dominant feelings –To help acknowledge and manage feelings –To discriminate among feelings

4. Paraphrase Definition: a rephrasing of the content of the client’s message Intended purpose: –To help focus on content –To highlight content when feelings are premature or self-defeating

5. Clarifying Question Definition: A question beginning with, for example, “Do you mean that” or “Are you saying that” plus a rephrasing of the client’s message. Intended purpose: –To encourage more elaboration –To check out accuracy of what you have heard –To clear up vague and confusing messages

6. Summarization Definition: Two or more paraphrases or reflections that condense the clients’ messages or the session Intended purposes: –To tie together multiple elements –To identify a common theme or pattern –To interrupt excessive rambling –To review progress

7. Listening Modalities and Responses

8. Sensory Modalities Visual Auditory Kinesthetic Mix

9. Listening Responses Clarification Questions Paraphrasing Content Reflecting Feelings Summarization