1. Employee Assistance Program

2. What is an EAP ? Free and confidential counseling service Help and support For personal problems and difficult life situations To promote employees’ well-being

3. Services offered by the EAP SOCIAL Family difficulties Marital problems Others ADDICTION Alcohol Drugs Medication PSYCHOLOGICAL Depression Anxiety Stress, burnout Others

4. Referral services LEGAL Divorce Bankruptcy Criminality Others FINANCIAL Financial planning Tax planning Estate planning Others Reference services only, but these professionals offer a discount or a free initial consultation.

5. Voluntary Confidentialial Easy access The employee contacts an EAP Coordinator He or she will take the information necessary to open the file and verify eligibility : Employee’s name Phone number(s) If can or cannot leave a message The psychologist will contact the employee within 24 to 48 hours after the call. The appointment will be established on the availability of employee and professional.

6. Intervention process Toll free line 1 800 66-SANTE (1 800 667-2683) EmployeeExperiencingproblem Assessment by the Coordinator Referral PsychologyAddictionSocialLegalFinancial ProblemAssessment Follow-up and care of the employee ExternalReferral File closed or referral 3 month Follow-up 6 month Follow-up (random)

7. Caracteristics of EAP Volontary Easy access Confidential Free* * To a maximum of five sessions.

8. Accessibilitty  Toll-free in Canada the United States :  1 800 66-SANTE  1 800 667-2683  EAP Coordinator is available 24 hours/day, 365 days/year  Consultation occurs within 24 to 48 hours

9. Confidential Procedures guaranteeing confidentiality and anonymity of a request for consultation are the included in the responsibilities of the EAP coordinator. Please note that all matters regarding EAP as well as all relating documents are handled confidentially. No information on the content of the consultations is ever released to anyone, except in cases where the employee involved has given a written authorization.

10. The EAP is certified ISO 9001:2000 QUALITY CONTROL Program management Recruitment of professionals and continuing education Evaluation of Services Provided Questionnaires  Information submitted in your statistical report Telephone follow-up with the employee, when previously consented Follow-up with the professional (management of dissatisfactions and/or complaints)

11. Our team Consultation with a professional - member of their professional order or association Mostly psychologists Social workers Counsellors Male or female English or french Average of 10 years of experience Specializes in brief solution focused therapy 500 professionals in Quebec and Canada

12. Statistical reports on EAP utilization Each organization identifies the statistical information that is important and the EAP gathers the data when employee calls to use the program The statistical report cannot breech confidentiality in allowing the “stats” to identify an employee by deduction (example : each category needs a minimum of 50 employees)