2. State Street research study: Managing Information in Multiple Spheres of Work Eric Smith State Street, IMS West

3. The study From a group of 21, 14 decided to participate. 6 analysts, 4 developers, 4 supervisors Each person observed 3 working days

4. Findings Support & enhance business Bloomberg terminals Future suggestion: portable Bloomberg Team reaction to interruptions Technology usage

5. “Today?, today there were so many different issues going on.... I mean today, I was sitting, and I had a test script in one hand, I had a document that I was reading for a meeting in the other hand; and then at the same time I had issues on my Bloomberg monitor that I was dealing with; so I’m running test trades; I’m reading on some subject; I am helping someone over the phone with something else. And then I am also trying to do this training coordination thing! So it is like constant, constant, just multitasking craziness, I mean it is, it is amazing! [laughs]...” Describe a typical day at IMS State Street – Business-Technical Analyst

6. Conclusion Research not intrusive Results & suggestions directly applicable Community give-back achieved Will lead to better working environments