1. Health Care: Patient Care Management and Technology Santanu Mondal Managing Director, PositiveEdge Technology 24/11/2010

2. What is CRM? CRM Customer Relationship Management MarketingCustomer ServiceSales Territory Management Sales Planning Lead Management Opportunity Management Account Management Sales Analytics Planning and Budgeting Data and List Management Campaign Management Response Management Marketing Analytics Case Management Scheduling Knowledge Management Interaction Management

3. What is CRM? CRM Customer Relationship Management MarketingCustomer ServiceSales Territory Management Sales Planning Lead Management Opportunity Management Account Management Sales Analytics Planning and Budgeting Data and List Management Campaign Management Response Management Marketing Analytics Case Management Scheduling Knowledge Management Interaction Management

4. What is CRM? CRM Customer Relationship Management

5. What is CRM? XRM Customer Relationship Management

6. What is XRM? XRM Customer Relationship Management Partner

7. What is XRM? XRM Customer Relationship Management Vendor

8. What is XRM? XRM Customer Relationship Management Anything Custom Solution Development Platform Patient Relationship Management

9. Over 19,000 customers from small to enterprise Over 1,000,000 users in more than 80 countries Global network of software and services partners Fast, flexible, and affordable Full CRM suite of marketing, sales, and service Native Office experience for rapid adoption Multi-language with more than 25 languages Advanced SOA / Web services architecture Microsoft Dynamics CRM

10. Microsoft Dynamics CRM: Global Customer Base Mid-size Companies Small Businesses Large Enterprises

11. Microsoft Dynamics CRM Suite Full CRM suite capabilities and application flexibility -Interactions -Marketing -Sales -Service -xRM -Business Process -SOA -Flexible Deployment

12. Power of Choice for Software + Service Choose how you USE IT - Outlook, browser, mobile Choose how you GET IT - Software or service Choose how you BUY IT - Own it or rent it CHANGE it any time as your business needs change

13. Demo: Patient Relationship Management

14. Thank You USA 39899 Balentine Drive, Ste 300 Newark CA 94560. Phone: 510-315-0061 Fax: 510-315-0061 India - Delhi Eros Corporate Towers – 15 th Floor Nehru Place. New Delhi PIN: 110019 India - Bangalore #597, Maple 15th Cross Ring Road J P Nagar 6th Phase Bangalore-560078 Phone: +91-80-22441636 UAE - Dubai PO Box : 500013 203, EIB Building #5 Dubai Internet City Phone: +9714 4469713 Fax: +9714 4469703 www.positiveedge.net