1. An educational partnership between Consumer Action and American Express Credit Cards What You Need To KNOW © Consumer Action 2010

2. An educational partnership between Consumer Action and American Express Purpose of Training Most people have credit cards — but do they know the terms of the agreement that they have with their credit card issuers? This training will help you understand how credit cards work and that how you use your cards can affect your credit history.

3. An educational partnership between Consumer Action and American Express Credit cards The average household receives five credit card offers per month in the mail, and more by telephone and the Internet This array of choices makes it difficult to: Sort through offers Understand terms & conditions Select the right card

4. An educational partnership between Consumer Action and American Express Wise credit Not managing your credit wisely can lead to: Increased annual percentage rates (APRs) Unnecessary fees A decline in your credit Denials of future credit

5. An educational partnership between Consumer Action and American Express What are credit cards good for? Emergencies Big ticket items Establishing credit Safer than cash More purchasing power Protection from fraud on the Internet

6. An educational partnership between Consumer Action and American Express Common Types of Cards

7. An educational partnership between Consumer Action and American Express Credit cards Revolving Credit Credit line can be used up to the credit limit Pay charges in full each month, pay just the minimum, or make a partial payment greater than the minimum due Available credit goes up and down as purchases and payments are made Variety of credit backgrounds acceptable

8. An educational partnership between Consumer Action and American Express Charge cards Pay all charges in full every month by the due date Cannot carry a balance No balance = no interest Some charge cards allow a balance carry-over for specific purchases, such as travel charges Need good credit

9. An educational partnership between Consumer Action and American Express Sub-prime credit cards Marketed to people who have poor credit Typically have very low lines of credit, large upfront fees and high interest rates

10. An educational partnership between Consumer Action and American Express Card Offers

11. An educational partnership between Consumer Action and American Express Types of offers Pre-approved Invitations to apply Offers come in the mail, by telephone and online Instant credit at stores

12. An educational partnership between Consumer Action and American Express Pre-approved offers Personalized and based on credit history Federal law requires that pre-approved solicitations contain a “firm” offer of credit The only exception is if consumer has experienced a serious decline in creditworthiness since the offer was made

13. An educational partnership between Consumer Action and American Express Invitations Ask consumer to apply for a card Does not require a firm offer of credit Intended to interest consumers in applying

14. An educational partnership between Consumer Action and American Express Instant credit Salespeople often ask you if you want to get the store’s credit card Get a discount on purchases If the shopper’s credit is good, credit is issued on the spot

15. An educational partnership between Consumer Action and American Express Compare basic terms Look for a box with: interest rates grace period annual fee This box is: required by law often headed with the words “Rates and Fees” or “summary of terms”

16. An educational partnership between Consumer Action and American Express Look closely Credit limits While the offer of credit may be guaranteed, the actual credit limit may not be Balance transfers If you don’t know your credit limit, it’s difficult to know if you can transfer balances from another card

17. An educational partnership between Consumer Action and American Express Credit line Consumers don’t know when they apply what credit line they will receive Many offers state “up to” a certain amount (for example: “up to” $25,000) Key words — “up to” Company can—and often will—give consumer a lower credit limit

18. An educational partnership between Consumer Action and American Express Card Terms and Conditions

19. An educational partnership between Consumer Action and American Express Cardholder agreements Sent with every new card Legal contract between consumer and the card issuer By using the card, consumer agrees to honor the terms and conditions in the agreement

20. An educational partnership between Consumer Action and American Express Subject to change Card terms and conditions are subject to change at any time Change notices are usually sent by mail, along with the monthly statement Consumers should review everything sent by issuer, even if it looks like junk mail Notices must be sent at least 45 days before the change takes effect New rate will apply only to new transactions unless an intro rate has expired, a variable rate has changed, you’re more than 60 days late or haven’t paid as agreed under a workout agreement If your credit card company is going to make changes in certain fees (but not your APR), it must give you the option to cancel the card before these fee increases take effect.

21. An educational partnership between Consumer Action and American Express Keep all paperwork Save card terms and conditions in an easily accessible file for easy reference When the company updates your cardholder agreement, replace the old copy with the new one

22. An educational partnership between Consumer Action and American Express Annual percentage rate (APR) Card’s interest charge, expressed as a yearly rate The interest rate is the cost of borrowing money from the credit card company Your card’s interest rate is usually for purchases — if you withdraw cash you might be charged a higher interest rate

23. An educational partnership between Consumer Action and American Express Variable rates If card has a variable rate, the APR will change when interest rates go up or down Variable interest rates change according to a set formula using an “index” and a “margin” The most common index is the Prime Rate published in the business sections of major newspapers and online

24. An educational partnership between Consumer Action and American Express Prime Rate The interest rate banks charge their most qualified borrowers Prime Rate is the “index” most commonly used to set interest rates on variable rate credit cards Other indexes used include the London Interbank Offering Rate (LIBOR) Indexes are published in the business sections of major newspapers and online

25. An educational partnership between Consumer Action and American Express Fixed rates If an issuer calls a rate “fixed” the rate can’t change ever, for any reason. So issuers will use terms like “non-variable” for rates that do not vary with the Prime Rate. Non-variable rates can change at any time after the first year, or whenever you are more than 60 days past due, with 45 days notice

26. An educational partnership between Consumer Action and American Express Default or penalty rates Higher interest rates charged for late payments or decline in credit Default factors Late payment Bounced check You default on another account you have with the same creditor Higher rate will apply to new transactions only, unless you are more than 60 days late

27. An educational partnership between Consumer Action and American Express Default with other creditors Some companies raise your interest if your credit score declines, but they must give you 45 days notice about the change This is sometimes called “universal default”

28. An educational partnership between Consumer Action and American Express Cash advance APR Most cards charge a higher interest rate for cash advances

29. An educational partnership between Consumer Action and American Express Credit card checks These special checks - “convenience checks” - are linked to credit card account They can be used to transfer a balance from another card or to make purchases or payments to companies that do not accept credit cards Convenience checks are charged the cash advance interest rate, usually higher than the regular rate, plus a cash advance fee

30. An educational partnership between Consumer Action and American Express Grace period The time between the close of the billing cycle and the payment due date If you do not carry a balance from the last credit card bill, interest will not be charged on purchases if the new bill is paid in full by the due date

31. An educational partnership between Consumer Action and American Express Credit Card Billing Statements

32. An educational partnership between Consumer Action and American Express Minimum monthly payment The lowest amount you are required to pay each month Paying just the minimum amount does very little to reduce the amount owed Paying more than the minimum helps reduce the amount of interest owed on the card Excess payment must be applied to higher-rate balances first

33. An educational partnership between Consumer Action and American Express Periodic interest rate APR divided by 365 days The daily periodic rate is used to calculate your daily and monthly interest charge

34. An educational partnership between Consumer Action and American Express Payment due date The last day that payment can be accepted without penalty, generally 25-30 days after the close of the billing cycle Due dates must fall on the same day every month If payment is not received by 5:00 on the due date, a late fee will be charged

35. An educational partnership between Consumer Action and American Express Dispute rights If you find a mistake on your bill, you can formally dispute the charge You do this by notifying the credit card company You can dispute charges for The wrong amount Something you didn’t accept An item or service that was not delivered

36. An educational partnership between Consumer Action and American Express Take a break Free annual credit reports www.annualcreditreport.com Equifax, TransUnion, Experian 877-322-8228

37. An educational partnership between Consumer Action and American Express Credit Card Fees

38. An educational partnership between Consumer Action and American Express Annual fees Annual fees are common on charge cards, “rewards” and airline miles credit cards Sometimes an annual fee will be applied if you do not make at least a few charges during the year

39. An educational partnership between Consumer Action and American Express Annual fee tips Consider the overall value of a card when comparing fee and no-fee cards For cards with airline miles or other rewards, make sure the card’s benefits and services are worth the price of the fee

40. An educational partnership between Consumer Action and American Express Application fees Many sub-prime cards — and some secured cards — charge a fee when an account is opened Account-opening fees, including an annual or application fee, cannot exceed 25% of the initial credit limit

41. An educational partnership between Consumer Action and American Express Application fee tips Secured credit cards are generally much better deals than sub-prime credit cards You can find secured credit cards that don’t charge application fees

42. An educational partnership between Consumer Action and American Express Balance transfer fee Charge for transferring a balance from another credit card Commonly assessed as a percentage of the transferred amount (for example, 3%)

43. An educational partnership between Consumer Action and American Express Balance transfer tips When applying for a new card, ask about balance transfer fees Most companies don’t charge balance transfer fees to new cardholders for the first month or two

44. An educational partnership between Consumer Action and American Express Cash advance fee Commonly charged as a percentage of the cash advance (for example, 3%) Minimum charges are common A maximum charge may limit the amount paid, but these are not as common as minimum charges

45. An educational partnership between Consumer Action and American Express Cash advance tips Cash advance fees are an expensive way to get cash – not only do you pay the percentage fee, but interest on cash advances begins to accrue immediately Instead, use your ATM or debit card to withdraw cash from your checking or savings account at your own bank’s ATMs or point-of-sale terminals

46. An educational partnership between Consumer Action and American Express Late fees Charged if your payment is late Payments received on the due date before 5 p.m. cannot be considered late Your due date must fall on the same day each month

47. An educational partnership between Consumer Action and American Express Late fee tips Always pay bills on time Allow at least seven days for the payment to reach issuer if using the U.S. Postal Service Consider online bill pay, pay-by-phone, online payments at the issuer’s web site, or automatic payments from bank account Try to avoid waiting until the last minute--you can be charged a fee if you need to make an expedited payment with the help of a customer service rep

48. An educational partnership between Consumer Action and American Express Over credit limit fee Charged if you go over your credit limit AND you have given permission to the card issuer to charge a fee if you exceed your credit limit Only one over-limit fee allowed per billing cycle If you don’t give permission, you don’t get fee AND transactions that would push you over limit are likely to be declined

49. An educational partnership between Consumer Action and American Express Credit limit tips Know your credit limit Keep your credit in good shape by accessing no more than 50% of your credit limit at any time Call card issuer in advance when an increase in your credit limit is needed Ask if issuer has free e-mail alerts to warn when you are approaching your credit limit

50. An educational partnership between Consumer Action and American Express Optional Fee-Based Services & Card Features and Benefits

51. An educational partnership between Consumer Action and American Express Optional services Most card issuers offer optional services for a fee These may include credit protection insurance, identity theft or fraud prevention plans

52. An educational partnership between Consumer Action and American Express Your choice You do not have to buy optional services Not buying them will not affect your card application or change the terms of the card Before making a decision on whether to purchase optional services, get detailed information and review the limitations and restrictions of the service

53. An educational partnership between Consumer Action and American Express Free benefits Zero liability if your card is used to make purchases without your authorization Cash rebates or merchandise rewards Rental car “collision damage waiver” (CDW) coverage Buyers’ protection against loss and theft Extended warranties on items you buy using your card

54. An educational partnership between Consumer Action and American Express About Consumer Action www.consumer-action.org Free educational materials on credit cards and other personal finance topics You can get advice and referrals by calling Consumer Action counselors 415-777-9635 213-624-8327 TTY: 415-777-9456