1. Mary Lou Maher DECO2010 Semester 1, 2005 Virtual Teams

2. What is a Team? A TEAM is a group of individuals who share norms, beliefs and objectives which bring them together A TEAM acts together to achieve a shared purpose and A TEAM is a group of individuals whose tasks are dependent on the work of others.

3. Characteristics of a Team common goal - objectives size, number of people personalities: sex, culture, age technical skills, experience, worked before tools they have – resources Beliefs, values Communication, collaboration technology

4. Team Tasks generate ideas, creativity tasks, generate plans choose a preferred solution negotiate conflicting views execute in competition with an opponent

5. Project and development team May consist of diverse, specialized experts May come together to produce a one-time output, a design Whenever their work is complete, the project team disbands and the return to their units, or move other project teams Temporary structure Relationships are short-lived, and interactions are temporary Design Teams

6. Team working relationships Some teams experience a bitter and frustrating working relationship with members that they thought were bright and talented. Some others experience the most productive and successful working relationship that they have ever had with a colleague or a client. Why is this?

7. A process through which parties see different aspects of a problem Constructively explore their differences and search for solutions that go beyond their own limited version of what is possible. Compromise is not needed Team members recognize and respect each other – pool diversity rather than compromise differences Collaboration

8. When conflict is good Lead to new ideas Lead to new approaches to organizational process Increased interest in dealing with problems Facilitates the surfacing of important issues Opportunities for people to develop their communication and interpersonal skills.

9. When conflict is good Lead to new ideas Lead to new approaches to organizational process Increased interest in dealing with problems Facilitates the surfacing of important issues Opportunities for people to develop their communication and interpersonal skills.

10. Five accepted techniques (Nelson, 1995): 1. Direct Approach – leader confront the issue 2. Bargaining – Third party resolve conflict; compromise on both sides; both walking equally dissatisfied. 3. Enforcement of Team Rules – Avoid it. Hard feelings towards leader and team. Leave team. 4. Retreat – Problem is not real. Avoid it or working around it. 5. De-emphasis: form of bargaining where the emphasis is on the areas of agreement. Handling Negative Conflict

11. Virtual teams  transcend distance, time zone and organizational boundaries

12. Virtual Teams transcend distance, time zone, and organizational boundaries

13. Skills Classification & Profiling 1 Design ActivitiesTeamwork Core Skills Project Management Skills Virtual Team Skills OrientatingAdaptabilityLeadershipTrust Subdividing the problem Shared situational awareness CommunicationCulture Establishing rolesPerformance monitoring and feedback Conflict resolutionArchiving Information seekingLeadership / team management Negotiation

14. Generic Skills for Virtual Teams Design ActivitiesTeamwork Core Skills Project Management Skills Virtual Team Skills OrientatingAdaptabilityLeadershipTrust Subdividing the problem Shared situational awareness CommunicationCulture Establishing rolesPerformance monitoring and feedback Conflict resolutionArchiving Information seekingLeadership / team management Negotiation

15. Skills Classification & Profiling 2 Design Activities (cont)Teamwork Core Skills (cont) Project Management Skills (cont) Information sharingInterpersonal relationsListening MonitoringCo-ordinationTeam building Negotiating / understandingCommunicationRelationship management DesigningDecision makingPlanning Building Contract management Evaluating Problem solving

16. Groupware Technologies

18. Collaborative HCI Technologies BUILDIT iNavigator Metadesk Digital Workbench VICAT

19. eProject Management  http://www.eproject.com/