1. Solution Manager as a non Basis tool Session 2605

2. Molex -World’s second largest connector company based in Lisle, IL. -1.7 billion in global sales ending FY 2002 -NASDAQ 100 and S&P 500 index -54 manufacturing facilities in 19 countries -25 development groups in 20 locations in 12 countries -More than 100,000 products. -25,000 each month to over 4,000 customers in 60 countries Solution Manager

3. 54 Manufacturing Location Worldwide

4. Connectors - small parts to connect wires to wires, circuit boards to wires or boards to boards within electronics in: -phones and switches -computers -white goods -brown goods -vehicles -planes Solution Manager

6. System Landscape -Single instance of R3, BW and CRM -Initial go live in Feb., 1996 - over 30 company codes - over 100 plants - 28 sales organizations - R3 - 46c, HP, Unix, ORACLE 8.1.7.2.0 - over 3,500 active users of 10,000 - over 2 Mil. Transactions daily; 1.9 TB DB - 24/7 with 5 hours downtime on Sundays Solution Manager

7. System Landscape II - CRM - 20c, HP, UNIX, ORACLE 8.1.7.1.0 - over 100 active users of 500 - over 10,000 transactions daily; 110 GB DB - 24/7 with 5 hours downtime on Sundays - BW - 30B, HP, UNIX, ORACLE 8.1.7.4.0 - over 100 active users of 500 - over 20,000 transactions a day; 250 GB DB - 24/7 with 5 hours downtime on Sundays Solution Manager

8. Upgrades and Additions - upgrade to CRM to 3.1 in the III. Quarter - install DI46c2 for R3 in the II. Quarter - install EHS – IMDS/Centor in the II. Quarter - install APO 3.1 in the III. Quarter - SRM in the III. Quarter Solution Manager

9. Upgrades and Additions II - Portals under consideration - PLM in development - upgrade R3 to Enterprise in Jan., 2004 Solution Manager

10. Implementation Story Solution Manager - not usual software selection process - not the ‘scare’ letter - SAP ‘recommendation’ Solution Manager

11. Implementation Story Solution Manager - 02C installed in Nov., 2001 - 4.5B environment - Molex focus - SNOTE - Support desk - business process monitoring for performance improvement - 5 consultants working a week on site focusing on BPM Solution Manager

12. Implementation Story Solution Manager - Upgraded to 2.2 in March - Moved to a dedicated WAS 6.20 server Solution Manager

13. - despite SNOTE it did not work - after the upgrade to 4.6C and move to the development environment - we got an email from SAP that our production system has raised a ‘red’ flag - after that we started paying attention again Solution Manager First Deliverables

14. Solution Manager SYSTEM MONITORING -not used in SolMan -Dump analysis -Upgrade failures -SQL activities -Luminate

15. The NBT for response time improvement 1. EW reports Solution Manager

16. 1.1 Performance analysis - Overview Solution Manager

17. 1.1.1 Performance - Detail Solution Manager

18. 1.2. Table reorganization Solution Manager

19. 1.3. Expensive SQL statements Solution Manager

20. Expensive SQL statements – Downside -snapshot taken briefly before download -no program name referenced -contains SAP programs

21. 1.4. Database growth Solution Manager

22. Actions from EW report results -archiving -table stats -ABAP changes -SQL -tables used -indices -BW reporting -apply notes

23. 2.Service Level Reports 3 Business processes/areas - Purchasing - Order to cash - Production Solution Manager

24. Example ‘Production’

25. Solution Manager Actions from SL report results -can be similar to EW -focused on changing user behavior

26. 3. Support desk Support structure - Local ITC - checks - escalates via email/phone - Regional IT specialist - checks - escalates via Help/Feedback from any system in the landscape from the application screen to SM Solution Manager

27. Support desk cont. - GIS - checks with all the system and application data available - escalates to OSS from SM - emails reply resp. RIT checks in SM Solution Manager

28. Menu path: Help - Feedback Solution Manager

29. SM – Support Section/Support msgs. Solution Manager

30. SM – Support Section/Support msgs./Log. Solution Manager

31. Deliverables support desk -centralizing -standardizing -faster -more efficient Downside -not maintainable in Marketplace

32. 4. BPM - monitoring selected batch jobs - Rescheduling - MRP Solution Manager

34. BPM – Future -monitor batch programs selectively -monitor cross system processes -APO -SRM

35. Solution Manager Deliverables BPM -like EW and SL -system performance

36. Solution Manager New Areas -Implementation -hot pack applications -upgrades -Expectation -formalized approach -testing/catt/ecatt -documentation -cross system customizing/transport

37. Solution Manager Deliverables Implementation -make changes ‘painless’ -tribute to growing complexity -audit compliance

38. Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: [2605]