2. Mission To conduct fair, objective, prompt, and efficient hearings and alternative dispute resolution (ADR) proceedings and to provide fair, logical, and timely decisions. On April 15, 2002 SOAH celebrated 10 years of operations.

3. SHELIA SHELIA BAILEY TAYLOR Chief Administrative Law Judge

4. SOAH’s Organizational Chart

5. PAUL ELLIOTT Director of Hearings

6. 1 Abilene 2 Alpine 3 Amarillo 4 Beaumont 5 Borger 6 Brownsville 7 Bryan 8 Conroe 9 Denton 10 Fort Stockton 11 Fredericksburg 12 Lampasas 13 Laredo 14 Lufkin 15 McAllen 16 McKinney 17 Midland 18 New Boston 19 Paris 20 Richmond 21 San Angelo 22 Texas City 23 Tulia 24 Tyler 25 Uvalde 26 Van Horne 27 Vernon 28 Victoria 29 Wichita Falls Remote Site and Office Locations

7. Vision An Agency: recognized for its quasi-judicial mission, duties and responsibilities which define it as an administrative court recognized for its effective dispute resolution, through a core of highly qualified administrative law judges, in a wide variety of subject matters that encourages innovative thinking, continually strives to do better, never stops learning and embraces challenges with the understanding that “our greatest glory is not in never failing, but rising each time we fall” (Confucius) with management committed to helping employees achieve a balance between work responsibilities and quality of life considerations.

8. SOE Participation First Participated in 1996 2000 SOAH response rate 66% 2002 SOAH response rate 79%

9. Providing High Quality of Service SOAH’s 2002 Score SOAH’s 2000 Score Regulatory Agencies Benchmark Mid-size Agencies Benchmark We are known for quality of service we provide. 4.363.954.014.05 High quality work that has a low rate of error. 4.264.253.92 We know who are customers are. 4.224.154.31 Our employees are ethical in the workplace 4.084.163.963.97

10. Increased Employee Satisfaction SOAH’s 2002 Score SOAH’s 2000 Score Regulatory Agencies Benchmark Mid-size Agencies Benchmark Alternative work schedules offered when possible 4.194.033.983.70 Harassment not tolerated at my workplace 4.234.104.224.13 Feeling of community in workplace 3.512.943.643.55 Feel a sense of pride when we tell people we work for SOAH 3.983.403.913.93 We know how our work impacts others at SOAH 3.522.793.723.89 We are given the opportunity to do our best work 3.582.313.753.91

11. Work Alternative Program Teleworking Program Part-time Positions Expanded Career Paths Increased Flexibility in Work Hours and Location

12. Operating Efficiencies Adopted a team structure Moved Hearings Facility from Stephen F. Austin Building to William P. Clements Building

13. Improve Communications “Center Court” Electronic Case Management System Compact with Texans

14. Recognition and Encouragement Employee of the Month SEIP Program

15. Management supports finding innovative solutions to problems Encourage to try new ideas and not be fearful of failure Viewing mistakes or unsuccessful efforts as opportunities to learn

16. What’s Next? Sharing the survey through a newsletter to all employees Asking for additional input Digesting the results and focusing on the areas employees have said “we need to do better”

17. Mission To Conduct fair, objective, prompt, and efficient hearings and alternative dispute resolution (ADR) proceedings and to provide fair, logical, and timely decisions. On April 15, 2002 SOAH celebrated 10 years of operations.