2.  Provides mode of transportation for many (e.g. travelling, business trip, etc)  Cheaper and faster comparing to travelling by land or sea  So why airport?

3.  The busiest places of all time RankAirportLocation Total International Passengers 1Heathrow AirportLondon, Britain61,345,518 2 Charles de Gaulle Airport Paris, France55,804,279 3 Amsterdam Airport Schiphol Amsterdam47,349,319 Figure 1: World's Busiest Airports by International Passenger Traffic)

4.  The Airport Council International (ACI) found out that 38% of airports worldwide registered passenger growth, at an average of 10.2%.  Taking for example Heathrow Airport 60,000,000* (100%+10%)= 66,000,000  An extra 6 million passenger’s in a year!

5.  Cost of implementation isn’t an issue to the industry.  Inter connectivity between countries and airlines companies (e.g. Cross checking of identity and passports)  All the technologies in use are all fully functional, utilize and tested. Therefore, lesser downtime and wont affect airport operations

6. o People involved :  Passenger  Security Personnel (Police, Custom)  Airport Management Team (human relations, operation, communication, logistics, human resource, traffic control, maintenance )  Cabin Crew (air steward, pilot, flight engineer)

7. o Task / activities:  Check – in (luggage, boarding pass)  Airport Security Check  Passport Check  Boarding Check  Customer Services (enquiry)

8. o Location:  Check-in Counter  Luggage drop-off counter  Customer Service area  Security Check point  Passport verification counter  Boarding hall  Arrival hall

9.  ENDLESS QUEUS!  Body Scan/ Check (Humiliating)  Flight Cancelation  Unheard Announcement (Noise Polution)  Language (Tourist)

10.  Face recognition and IRIS recognition in 3D

11.  Digital ID Tablets and RFID

12.  Hologram

13.  T-RAY Scanner

14.  Automatic Number Plate Number & Infrared Camera

15. 1) Face recognition and IRIS recognition  Expensive  What happens if there is power lost? (provide UPS in every system)

16. 2) Digital ID  What if it’s Stolen? - ID must sync with user’s other devices (e.g. watch, phone, spectacles which has an ID that matches the users)

17.  Low definition design › Hand sketch  High definition design › 3D  Auto desk › 2D  Adobe Photoshop  Adobe Flash

21.  We tackle all the problems that were present, by remembering the key rule:  “gracefully integrating these technologies into the airport so as to become virtually invisible to the passengers in the airport In order to anticipate their needs and to provide them with relevant service or function.”

22.  Q&A