1. 1 Pertemuan 13 Office Etiquette Matakuliah: G0502 / English for Secretaries Tahun: 2006

2. 2 Quote of the day “In any organization there is always something that can be done right away to improve performance” Robert H. Schaffer

3. 3 Professional Presence How to Make Your Appearance Work for You

4. 4 Reading 1 Appearance Counts – It pays to pay attention What message does you appearance send?

5. 5 Professional Presence How to Make Your Appearance Work for You

6. 6 Reading 2 Body language that speaks well of you Do’s and don’t of body language Powerful posture How to detect your distracting mannerisms Grooming that brings out your best Good grooming checklist

7. 7 Professional Presence How to Make Your Appearance Work for You Reading 2 - continued Giving yourself the once-over Body language and grooming self- test Clothing that adds to your clout Clothing check list Safe selections

8. 8 Professional Presence How to Make Your Appearance Work for You

9. 9 Writing Assignment