1. IT Induction Course UCD IT Services

2. Contents Help & Advice Accessing IT Services UCD Connect Printing in UCD Teaching & Learning Services Services for Researchers Management & Information Services Training Courses IT Committees IT Security www.ucd.ie/itservices/itsupport

3. Help & Advice www.ucd.ie/itservices/itsupport www.ucd.ie/itservices/itsupport

4. Help & Advice Helpdesk: Telephone: 716-2700 Email: ithelpdesk@ucd.ie 9.00am – 5.30pm Monday to Friday www.ucd.ie/itservices/itsupport

5. Help & Advice ITCentres: Daedalus building Newman building Health Sciences centre Newstead building (mornings) 9.30am - 5.30pm Monday to Friday www.ucd.ie/itservices/itsupport Services provided: General IT enquiries Desk-side support services Laptop clinics UCD Connect & Email support Advisory clinics

6. Accessing IT Services You automatically receive a UCD Connect and email account once you join UCD This account provides you with access to many of the University's online services 2GB of web file storage 4GB of email storage Your account details should be kept safe and secure www.ucd.ie/itservices/itsupport

7. Accessing IT Services www.ucd.ie/itservices/itsupport If you are new to UCD and using a machine that is already connected to the network, contact our Helpdesk to re-register the machine with your details If you are new to UCD and have brought a machine with you, contact our Helpdesk to gain access to the UCD network If you need to buy new equipment, please see www.ucd.ie/itservices/itsupport for details of any contracts in place

8. UCD Connect www.ucd.ie/itservices/itsupport To access UCD Connect Go to www.ucd.ie And enter your computer account details Access on campus, at home or abroad: Email (4GB of storage) Connect files (2GB of storage) Personal files on the network Library services Google Calendar IT services Announcements Administrative Services

9. Printing In UCD iPrint allows staff to print to any UCD printer from work, home or anywhere in the world. Further details on this service can be found at: www.ucd.ie/itservices/itsupport

10. Teaching & Learning Services Key services you should know about: Blackboard – the University’s eLearning system Software Catalogue – a range of over 100 software applications Lecture Capture technology – podcast your lectures Further details on these services can be found at: www.ucd.ie/itservices/teachinglearningit www.ucd.ie/itservices/itsupport

11. Services For Researchers Specialist Research IT services are available through our dedicated Research IT support team. The services provided include: Research IT Data Centre for hosting IT equipment Dedicated High Performance Compute clusters Collaborative facilities Research network and security services Mass data storage Training and consultancy Further details on these services can be found at: www.ucd.ie/itservices/researchit www.ucd.ie/itservices/itsupport

12. Management & Information Services Systems are available to assist in the management and administration of various activities of the university Key services include: Core - personal records and payslips Banner - student records InfoView - reporting tools Further details on these services can be found at http://www.ucd.ie/itservices/managementservices www.ucd.ie/itservices/itsupport

13. Training UCD IT Services provide a wide variety of courses on the following topics: eLearning/Blackboard IT training for researchers Microsoft Office Media Services Administrative Services For more details please visit our website or see the UCD Learning and Development Programme booklet www.ucd.ie/itservices/itsupport

14. IT Committees & IT Liaisons www.ucd.ie/itservices/itsupport Listed below are the College IT Committees and the IT Services College Liaison representatives: College IT CommitteeIT Services College Liaison Arts & Celtic StudiesBrian Morrissey Business & LawGenevieve Dalton Engineering Mathematical & Physical SciencesCiara Acton Human SciencesBrian Morrissey Life SciencesFred Clarke

15. IT Security Change your passwords regularly Protect your personal information Back up your data regularly Install AntiVirus software Inform yourself on important Security announcements and information on our website www.ucd.ie/itservices/itsupport

16. Summary www.ucd.ie/itservices/itsupport Helpdesk 4 ITCentres www.ucd.ie/itservices/itsupport

17. IT Induction Course www.ucd.ie/itservices/itsupport